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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
and extortion. Transaction 1. Any event that causes a change in an organizations financial position or net worth 1
and extremely misleading. 2
and face {$900.00} more in pending repairsover {$6700.00} in totalon a car that already carries an inflated loan balance. 1
and facing multiple federal lawsuits for systematic fraud 2
and FACTA Identity Theft Red Flags Rule 1
and FACTA Production of actual source documents Enforcement actions if bureaus fail to comply 7. Desired Resolution I request : Permanent deletion of all the disputed accounts Deletion of the inaccurately reported bankruptcy A corrected consumer report from each bureau Compliance with federal law immediately,,EQUIFAX 1
and FACTA Production of actual source documents Enforcement actions if bureaus fail to comply 7. Desired Resolution I request : Permanent deletion of all the disputed accounts Deletion of the inaccurately reported bankruptcy A corrected consumer report from each bureau Compliance with federal law immediately,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,GA,30039,Servicemember,Consent provided,Web,2025-12-21,Closed with explanation,Yes,N/A,18205751 1
and FACTA Production of actual source documents Enforcement actions if bureaus fail to comply 7. Desired Resolution I request : Permanent deletion of all the disputed accounts Deletion of the inaccurately reported bankruptcy A corrected consumer report from each bureau Compliance with federal law immediately,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
and factually impossible. 2
and factually inaccurate 1
and fail to accurately reflect the true date of first delinquency or lawful account origination. 2
and fail to inform consumers of actual dispute outcomes ( XXXX XXXX ). 1
and failed to comply with any obligations they have under FDCPA 1
and failed to comply with collection law as per MN law. 1
and failed to conduct proper investigations into my disputes. These actions have significantly impacted my ability to secure loans and manage my financial life. 3
and failed to correct obvious inaccuracies within the statutory timeframe. 3
and failed to do so for 7 years 1
and failed to inform me of the potentially negative financial implication of moving forward with the credit card application. This outcome is patently unfair. Despite multiple time consuming attempts to identify a resolution that did not involve a second hard pull on my credit ( e.g. a soft pull or an exception to their policy to use the initial credit pull ) 1
and failed to inform me that I would be required to pay for such rectification. In fact 1
and failed to maintain reasonable procedures to ensure maximum accuracy under FCRA 607 ( b ).,,EQUIFAX 1
and failed to maintain reasonable procedures to ensure maximum accuracy under FCRA 607 ( b ).,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NV,89031,,Consent provided,Web,2025-11-25,Closed with explanation,Yes,N/A,17466764 1
and failed to maintain reasonable procedures to ensure maximum accuracy under FCRA 607 ( b ).,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
and failed to mention not only the insurmountable amount of interest that would accrue 1
and failed to provide accurate information. They initially claimed the appeal was closed 1
and failed to provide timely 1
and failed to realize it until only a couple of days before our closing dates. This speaks massively to Cardinal Financials ' negligence and incompetence when it comes to managing VA home loans. As a veteran 1
and failed to report that to the credit bureaus the final balance I would in fact owe if '' any. 2
and failed to send clear written transfer notices.,,PENNYMAC LOAN SERVICES 1
and failed to validate this request 2
and failing to act when borrowers complained. Through shortcuts and deception 1
and failing to adequately notify consumers of dispute outcomes. These failures align with my experience 2
and failing to communicate that the debt is disputed. 1
and failing to conduct a lawful investigation after notice of dispute. 1
and failing to mark the account as in dispute after receiving my dispute. 3
and failing to protect consumers with basic security measures 1
and failing to provide clear and accurate disclosures. Additionally 1
and failing to provide it is a direct violation of the law. 4
and failing to remove an unverified charge-off after a dispute demonstrates a negligent and non-compliant reinvestigation process. 1
and failing to respond to all key elements of that complaint. They actually falsely lead me to believe that they were evaluating my complaint all along that time 1
and failing to utilize reasonable procedures to ensure the accuracy and completeness of information in consumers files. 1
and fails to disclose that it is no longer the creditor or servicer with authority 2
and failure protect confidential information confidentiality is important caused by another person can sue for emotional distress ... fault amounting to at least negligence ; and 4 ) damages 1
and failure to cease collection after receipt of identity theft documentation constitute unlawful 3
and failure to complete reinvestigation. The presence of future-dated entries further demonstrates systemic noncompliance. 3
and failure to conduct a reasonable investigation. 2
and failure to correct errors after notice. 1
and failure to correct inaccurate informationare present in my tradeline. 1
and failure to correct or delete these items violates federal law and exposes the reporting agencies to potential legal action and liability. 1
and failure to effectively manage my Federally-backed XXXX XXXX XXXX XXXX . 1
and failure to issue a required Form XXXX after a claim was filed with the IRS These furnishers have failed to comply with FCRA 602 ( A ) accuracy standards and must delete these accounts immediately. 2

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.