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Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
and after I went and retrieved the loan request that my husband and I signed.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
and after more than 22 minutes 1
and after multiple attempts locking the user out entirely. In some instances 1
and after my last lease payment ( ended XX/XX/XXXX ) 1
and after nearly 4 hours of being on hold 1
and after nearly a month 1
and after nearly XXXX XXXX 1
and after review Capital One told me the card was in good standing again. Capital One had not so far told me that its Originator ID had changed and neither bank could say why the payments had failed. 1
and after SEND EVERYTHING of that they stop to reply... 1
and after shipping via XXXX from XXXX and XXXX XXXX XXXX location 1
and after sitting on hold for over an hour 1
and after some back and forth to make sure that the boost was not refused because I was traveling internationally 1
and after some further research 1
and after someone at the corporate office admitted they didn't even know what those 3 letters meant 1
and after speaking with a customer service representative 1
and after that she told me SHE NEEDS TO FIND THE Billing department number ; I asked her how could she does not know it 1
and after the other was sent to XXXX. 1
and after the Postal Service tried to track it 1
and after the terms were modified ( which does not seem correct ) 1
and after the typical hold 1
and after they help me with that 1
and after waiting 1
and after waiting for 30minutes 1
and after XXXX or XXXX requests 1
and AG enforcement VII. AFFIDAVIT DECLARATION I 1
and again 7
and AGAIN a customer support representative confirmed a duplicate charge and filed an appeal on the dispute on my behalf. 1
and again asked for more help. I received no response. 1
and again at XXXX XXXX XXXX XXXX XXXX in TX for {$16.00} On XX/XX/2018 two purchases were made. 1 ) XXXX XXXX XXXX for {$580.00} 2 ) XXXX XXXX for {$1000.00}. 1
and again BMO said they didn't receive my documents 1
and again changed the subject and avoided the topic. 1
and again contrary to the express requirements of TILA 2
and again denied I had any recourse. 1
and again for the record 2
and again from XX/XX/XXXX to XX/XX/XXXX 1
and again highlighting the lack of transparency 1
and again I am demanding to be provided documents such as debt validation 1
and again I told him nothing. He asked when my next payday is 1
and again I was denied. 1
and again i was told all my document was received i will getting rehabilitation agreement within 10 days. 1
and again I was told the same thing about his supervisor being unavailable. I explained that I am tired of all the lies and the same responses and that this is unacceptable. I said I would get an attorney involved 1
and again in XXXX Respectively. 1
and again investigate what I might be able to do in order to remove this collection and better my credit. This time I spoke with a very kind gentleman named XXXX 1
and again on XX/XX/20 when I received the correspondence about the same creditor ( XXXX XXXX XXXX ) that I am currently paying on as we speak. Further more 1
and again on XX/XX/2020 I sent them their payment with a XXXX money order sent CERTIFIED PRIORITY MAIL along with yet again correct banking info at a cost of {$15.00}. Today on XX/XX/2020 after them calling me again requesting payment and saying I was in default 1
and again on XX/XX/XXXX 1
and again on XX/XX/XXXX when I received the correspondence about the same creditor ( XXXX XXXX XXXX ) that I am currently paying on as we speak. Further more 1
and again on XX/XX/year> 2
and again received a message that they were too overloaded.,,Maximus Federal Services 1
and again requested a replacement. Only after this second intervention did the fraudulent activity stop. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.