or to another agency

86 consumer complaints filed with the CFPB

This page summarizes consumer complaints about or to another agency products filed with the CFPB. 86 complaints have been filed across 17 companies. The most commonly reported issue is "or with the prior written consent of".

86
Total Complaints
17
Companies
or with the prior written consent of
Top Issue

Companies with Most or to another agency Complaints

# Company Complaints
1 or for evaluation by the Archivist of the United States or the designee of the Archivist to determine whether the record has such value ; ( 7 ) to another agency or to an instrumentality of any governmental jurisdiction within or under the control of the United States for a civil or criminal law enforcement activity if the activity is authorized by law 32
2 with respect to each system of records under its control 18
3 verbal 6
4 or for evaluation by the Archivist of the United States or the designee of the Archivist to determine whether the record has such value ; ( XXXX ) to another agency or to an instrumentality of any governmental jurisdiction within or under the control of the United States for a civil or criminal law enforcement activity if the activity is authorized by law 5
5 that such information may be disclosed to such third party ; 5 U.S. Code 552a - Records maintained on individuals ( i ) make any correction of any portion thereof which the individual believes is not accurate 4
6 therefore ; All of my accounts should show positive payment history. 3
7 consumers must be giving the option to decide which information 3
8 use 3
9 other than the Bureau of Consumer Financial Protection 2
10 authorizes the disclosure of information about the debtor to a credit bureau. 16 CFR 313.1-7 AND 15 USC 6801-6805 IS THE FEDERAL LAW FOR MY RIGHTS TO OPT-OUT OF REPORTING MY PERSONAL INFORMATION THAT WAS NOT GIVEN TO XXXX XXXX to report my personal information with out my knowledge or consent. 2
11 if it is clearly and conspicuously disclosed to the consumer that the information may be communicated among such persons and the consumer is given the opportunity 2
12 Inc.,SC,29527,,Consent provided,Web,2023-11-06,Closed with explanation,Yes,N/A,7769234 1
13 except under certain circumstances 1
14 INC.,UT,84047,,Consent provided,Web,2023-12-29,Closed with explanation,Yes,N/A,8080534 1
15 authorizes the disclosure of information about the debtor to a credit bureau. 16 CFR 313.1-7 AND 15 USC 6801-6805 IS THE FEDERAL LAW FOR MY RIGHTS TO OPT-OUT OF REPORTING MY PERSONAL INFORMATION THAT WAS NOT GIVEN TO CB/ Indigo to report my personal information with out my knowledge or consent. 1
16 INC.,CA,91752,,Consent provided,Web,2024-06-10,Closed with non-monetary relief,Yes,N/A,9222666 1
17 Inc.,UT,84047,,Consent provided,Web,2023-12-29,Closed with explanation,Yes,N/A,8080527 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows for or to another agency

86 consumer complaints have been filed with the CFPB under the "or to another agency" product category, naming 17 distinct companies as the respondent. Product-level complaint counts are one of the most direct signals of where consumer friction is concentrated in the U.S. financial system — the CFPB routes each filing to the specific regulatory framework that governs its product class, so the volume here reflects real intake into federal and state consumer-protection channels, not casual survey sentiment.

Within or to another agency, the single most common underlying consumer complaint is "or with the prior written consent of". Issue concentration inside a product category is often more diagnostic than headline volume: when one issue dominates filings, it usually points to a recurring servicing, billing, reporting, or collection pattern that touches many providers at once. The table above ranks individual companies by filing volume within this product line and includes their timely-response rate and the share of cases closed with relief — two operational metrics that help separate firms handling complaint intake smoothly from those where resolutions stall or get disputed.

Complaint volume scales with market share — the largest issuers and servicers in a category will naturally generate more filings than smaller peers even at identical complaint rates per customer. A complaint on record is a consumer allegation, not a proven violation, and a company's presence here does not imply it broke any law. Use this page to understand the contour of consumer concerns around or to another agency, then drill into specific companies and cross-check against the CFPB Consumer Complaint Database. This page is informational only and is not financial, legal, or regulatory advice.

Data source: CFPB Consumer Complaint Database. Product categories are defined by the CFPB. Complaint counts reflect consumer-reported data and do not imply wrongdoing by any company.

Read our methodology — how this data is sourced, computed, and verified.

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