Total complaints
29
Filed since 3. F
2026 data Public-data reference. official source
use
29 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
29 consumer complaints filed with the CFPB
This profile shows use's complaint history from CFPB public records. 29 consumers have filed complaints since 3. F. The company has a 0% timely response rate and has provided relief in 0% of cases.
29
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
20
States Active
3. F
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
use complaint mix by product
- containing student 3 17.6% – 0% relief
- maintenance 3 17.6% – 0% relief
- as codified 3 17.6% – 0% relief
- or to 3 17.6% – 0% relief
- 2 2 11.8% – 0% relief
- XXXX XXXX. 2 11.8% – 0% relief
- including 15 1 5.9% – 0% relief
How use's 29 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| containing student PII | 3 |
| maintenance | 3 |
| as codified in Title 15 of the United States Code ( U.S.C. ) | 3 |
| or to another agency | 3 |
| 2 | 2 |
| XXXX XXXX. XXXX | 2 |
| including 15 U.S.C. 1681b | 1 |
| upon receiving notice that information is unauthorized | 1 |
| NCB Management Services | 1 |
| in one call | 1 |
| the entities responsible for reporting this information were not authorized to access | 1 |
| MN XXXX Subject : Dispute of Fraudulent Account Identity Theft Dear ChexSystems Consumer Relations | 1 |
| a person or entity may only obtain or furnish a consumer report for specific | 1 |
| MN XXXX Subject : Dispute of Fraudulent Account Identity Theft Dear XXXX Consumer Relations | 1 |
| I will proceed with the following : File a federal complaint for FCRA | 1 |
| Inc. is reporting inaccurate and misleading information on my credit report. These reported items are factually incorrect and unverifiable | 1 |
| XXXX | 1 |
| damaged | 1 |
| XXXX XXXX Dispute Resolution Counsel Office : XXXX Email : XXXX www.sunlightfinancial.com XXXX This message and any files transmitted with it ( collectively | 1 |
Top States
| State | Complaints |
|---|---|
| or dissemination of personal information ; ( 3 ) the opportunities for an individual to secure employment | 3 |
| and dissemination of personal information by federal agencies. Section 1681b of the FCRA explicitly mandates that consumer reporting agencies may only furnish consumer reports to third parties with the consumer 's consent or as otherwise permitted by law. | 3 |
| and dissemination of personal information by federal agencies. It provides individuals with the right to access their records and places restrictions on the disclosure of personal information without consent. | 3 |
| and dissemina- tion of personal information by Federal agencies ; ( 2 ) the increasing use of computers and sophisti- cated information technology | 2 |
| and dissemination of personally identifiable information about individuals that is maintained in systems of records by federal agencies. A system of records is a group of records under the control of an agency from which information is retrieved by the name of the individual or by some identifier assigned to the individual. The Privacy Act requires that agencies give the public notice of their systems of records by publication in the Federal Register. The Privacy Act prohibits the disclosure of information from a system of records absent of the written consent of the subject individual | 2 |
| or consent to any activity associated with this account. | 2 |
| or share my personal information. | 1 |
| and dissemination of personally identifiable information ( PII ) by agencies and entities entrusted with such data.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS | 1 |
| or reinsertion. | 1 |
| and dissemination of information about individuals that is maintained in systems of records by federal agencies. A system of records is a group of records under the control of an agency from which information is retrieved by the name of the individual or by some identifier assigned to the individual. The Privacy Act prohibits the disclosure of a record about an individual from a system of records absent the written consent of the individual | 1 |
| and close a dispute | 1 |
| and disclose consumer information.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,FL,32832,,Consent provided,Web,2025-07-15,Closed with explanation,Yes,N/A,14643070 | 1 |
| or furnish my personal credit information. | 1 |
| and dissemination of personally identifiable information ( PII ) by agencies and entities entrusted with such data.,,EQUIFAX | 1 |
| report | 1 |
| and dissemination of personally identifiable information ( PII ) by agencies and entities entrusted with such data.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,752XX,,Consent provided,Web,2024-04-28,Closed with non-monetary relief,Yes,N/A,8876415 | 1 |
| or share my confidential personal and financial information. Their actions constitute a clear violation of 15 U.S.C. 6802 under the GLBA | 1 |
| or modification of these accounts. The fraudulent activity | 1 |
| and enjoyment of the property | 1 |
| disclose | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| and dissemination of personal information by Federal agencies ; ( 2 ) the increasing use of computers and sophisticated information technology | 3 |
| clearly outlines the responsibilities of consumer reporting agencies | 3 |
| or with the prior written consent of | 3 |
| 1974 | 2 |
| XXXX XXXX. XXXX ) | 2 |
| XXXX | 2 |
| Opened : XX/XX/XXXX XXXX - Balance : {$7200.00} | 2 |
| authorization | 1 |
| Opened : XX/XX/XXXX XXXX XXXX Balance : {$7200.00} | 1 |
| or fraudulently obtained | 1 |
| as amended | 1 |
| so 'there was no investigation ' | 1 |
| or disclose my personal credit data under applicable federal law. Their actions constitute a clear violation of the Fair Credit Reporting Act ( FCRA ) | 1 |
| and permissible purposes. These purposes include : A credit transaction initiated by the consumer Collection of a legitimate | 1 |
| GLBA | 1 |
| specifically 15 U.S.C. 1681i ( a ) | 1 |
| XXXX Date of Birth : XX/XX/XXXX Bank Routing # : XXXX Account # : XXXX Incident Date : XX/XX/XXXX Contribution Reference # : XXXX Account Type : Primary signer Principal Loss : {$340.00} Fee Reversal : {$86.00} Contribution Reason : Account Abuse Status : Unpaid Combined Loss & Fee Reversal : {$0.00} XXXX. XXXX XXXX Account : Bank Name : XXXX XXXX Bank Routing # : XXXX Account # : XXXX Open Date : XX/XX/XXXX Close Date : XX/XX/XXXX Consumer Removed Date : XX/XX/XXXX Current Account Status : Closed for Cause Purged Previous Account Status : Closed for Cause Date of Last Status Change : XX/XX/XXXX Name : XXXX XXXX XXXX Phone : XXXX Address : XXXX XXXX XXXX XXXX XXXX | 1 |
| unless by the consent of such person | 1 |
| proprietary or legally privileged information. No confidentiality or privilege is waived or lost by any transmission errors. If you receive this message in error | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About use
use has accumulated 29 consumer complaints in the CFPB public database, with filings active across 20 U.S. states. Of those submissions, 26 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 3. F, and the most recent logged activity is now PNC re, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, use reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "containing student PII", and the single most common underlying issue is "and dissemination of personal information by Federal agencies ; ( 2 ) the increasing use of computers and sophisticated information technology".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating use: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does use have?
use has received 29 consumer complaints filed with the Consumer Financial Protection Bureau.
Does use respond to complaints on time?
use has a 0% timely response rate to CFPB complaints.
What is the most common complaint about use?
The most common issue reported against use is "and dissemination of personal information by Federal agencies ; ( 2 ) the increasing use of computers and sophisticated information technology" in the "containing student PII" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
