a financial institution may not

79 consumer complaints filed with the CFPB

This page summarizes consumer complaints about a financial institution may not products filed with the CFPB. 79 complaints have been filed across 14 companies. The most commonly reported issue is "disclose to a nonaffiliated third party any nonpublic personal information".

79
Total Complaints
14
Companies
disclose to a nonaffiliated third party any nonpublic personal information
Top Issue

Companies with Most a financial institution may not Complaints

# Company Complaints
1 before the time that such information is initially disclosed 53
2 that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity 5
3 payment history 4
4 that I've tried to resolve this issue yet no one seems to understand the disputes clearly spelled out other than me. Remove all of the outdated accounts now or risk being sued.,,EQUIFAX 3
5 you must provide a clear and conspicuous notice to each of your consumers that accurately explains the right to opt out under that section. 2
6 you are disclosing financial information connected to my banking transactions. 2
7 to direct that such information not be disclosed to such third party ; and ( C ) The consumer is given an explanation of how the consumer can exercise that nondisclosure option According to this section of the law 2
8 that I've tried to resolve this issue yet no one seems to understand the disputes clearly spelled out other than me. Remove all of the outdated accounts now or risk being sued.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 2
9 to direct that such information not be disclosed to such third party; and ( c ) the consumer is given an expalanation of how consumer can exercise that nondisclosure option.,,EQUIFAX 1
10 that I've tried to resolve this issue yet no one seems to understand the disputes clearly spelled out other than me. Remove all of the outdated accounts now or risk being sued.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NJ,07003,,Consent provided,Web,2022-09-12,Closed with explanation,Yes,N/A,5973465 1
11 before the time such information is initially disclosed 1
12 to direct that such information not be disclosed to such third party; and ( c ) the consumer is given an expalanation of how consumer can exercise that nondisclosure option.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
13 LLC.,FL,33617,,Consent provided,Web,2022-09-26,Closed with explanation,Yes,N/A,6021182 1
14 to direct that such information not be disclosed to such third party; and ( c ) the consumer is given an expalanation of how consumer can exercise that nondisclosure option.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,CA,93245,,Consent provided,Web,2024-07-17,Closed with non-monetary relief,Yes,N/A,9538042 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows for a financial institution may not

79 consumer complaints have been filed with the CFPB under the "a financial institution may not" product category, naming 14 distinct companies as the respondent. Product-level complaint counts are one of the most direct signals of where consumer friction is concentrated in the U.S. financial system — the CFPB routes each filing to the specific regulatory framework that governs its product class, so the volume here reflects real intake into federal and state consumer-protection channels, not casual survey sentiment.

Within a financial institution may not, the single most common underlying consumer complaint is "disclose to a nonaffiliated third party any nonpublic personal information". Issue concentration inside a product category is often more diagnostic than headline volume: when one issue dominates filings, it usually points to a recurring servicing, billing, reporting, or collection pattern that touches many providers at once. The table above ranks individual companies by filing volume within this product line and includes their timely-response rate and the share of cases closed with relief — two operational metrics that help separate firms handling complaint intake smoothly from those where resolutions stall or get disputed.

Complaint volume scales with market share — the largest issuers and servicers in a category will naturally generate more filings than smaller peers even at identical complaint rates per customer. A complaint on record is a consumer allegation, not a proven violation, and a company's presence here does not imply it broke any law. Use this page to understand the contour of consumer concerns around a financial institution may not, then drill into specific companies and cross-check against the CFPB Consumer Complaint Database. This page is informational only and is not financial, legal, or regulatory advice.

Data source: CFPB Consumer Complaint Database. Product categories are defined by the CFPB. Complaint counts reflect consumer-reported data and do not imply wrongdoing by any company.

Read our methodology — how this data is sourced, computed, and verified.

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