you XXXX request in writing that we see sending periodic statements. Please choose XXXX of the following options to self service your loan to pay by phone using our free You The light Participant automated phone pay system press XXXX for Shell point mortgage service in contact information press XXXX for XXXX loan. Please note any payments received before XXXX PM Eastern time will be posted to your mortgage account that day all payments can take up to XXXX business days for funds to be drafted from your bank account. Please choose the bank account you'd like to pay from for the checking account ending in XXXX XXXX XXXX press one for the checking account ending in. XXXX XXXX press XXXX to enter information for a different bank account press the # your total payment amount due is {$4000.00}. The minimum amount due is You I'm sorry Participant {$4000.00} to pay the total amount due press one to pay only the minimum due press XXXX.

What the CFPB Record Shows About you XXXX request in writing that we see sending periodic statements. Please choose XXXX of the following options to self service your loan to pay by phone using our free You The light Participant automated phone pay system press XXXX for Shell point mortgage service in contact information press XXXX for XXXX loan. Please note any payments received before XXXX PM Eastern time will be posted to your mortgage account that day all payments can take up to XXXX business days for funds to be drafted from your bank account. Please choose the bank account you'd like to pay from for the checking account ending in XXXX XXXX XXXX press one for the checking account ending in. XXXX XXXX press XXXX to enter information for a different bank account press the # your total payment amount due is {$4000.00}. The minimum amount due is You I'm sorry Participant {$4000.00} to pay the total amount due press one to pay only the minimum due press XXXX.

you XXXX request in writing that we see sending periodic statements. Please choose XXXX of the following options to self service your loan to pay by phone using our free You The light Participant automated phone pay system press XXXX for Shell point mortgage service in contact information press XXXX for XXXX loan. Please note any payments received before XXXX PM Eastern time will be posted to your mortgage account that day all payments can take up to XXXX business days for funds to be drafted from your bank account. Please choose the bank account you'd like to pay from for the checking account ending in XXXX XXXX XXXX press one for the checking account ending in. XXXX XXXX press XXXX to enter information for a different bank account press the # your total payment amount due is {$4000.00}. The minimum amount due is You I'm sorry Participant {$4000.00} to pay the total amount due press one to pay only the minimum due press XXXX. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to You , and the most recent logged activity is You Right , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, you XXXX request in writing that we see sending periodic statements. Please choose XXXX of the following options to self service your loan to pay by phone using our free You The light Participant automated phone pay system press XXXX for Shell point mortgage service in contact information press XXXX for XXXX loan. Please note any payments received before XXXX PM Eastern time will be posted to your mortgage account that day all payments can take up to XXXX business days for funds to be drafted from your bank account. Please choose the bank account you'd like to pay from for the checking account ending in XXXX XXXX XXXX press one for the checking account ending in. XXXX XXXX press XXXX to enter information for a different bank account press the # your total payment amount due is {$4000.00}. The minimum amount due is You I'm sorry Participant {$4000.00} to pay the total amount due press one to pay only the minimum due press XXXX. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I'll come back and process your payment for you OK You All right", and the single most common underlying issue is "XXXX to talk to a loan XXXX about refinancing your current mortgage press".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating you XXXX request in writing that we see sending periodic statements. Please choose XXXX of the following options to self service your loan to pay by phone using our free You The light Participant automated phone pay system press XXXX for Shell point mortgage service in contact information press XXXX for XXXX loan. Please note any payments received before XXXX PM Eastern time will be posted to your mortgage account that day all payments can take up to XXXX business days for funds to be drafted from your bank account. Please choose the bank account you'd like to pay from for the checking account ending in XXXX XXXX XXXX press one for the checking account ending in. XXXX XXXX press XXXX to enter information for a different bank account press the # your total payment amount due is {$4000.00}. The minimum amount due is You I'm sorry Participant {$4000.00} to pay the total amount due press one to pay only the minimum due press XXXX.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.