Total complaints
1
Filed since BACK
2026 data Public-data reference. official source
you contacted CMSs Mortgage Lending Division ( MLD ) to inquire about refinancing your existing loan. During this telephone conversation
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows you contacted CMSs Mortgage Lending Division ( MLD ) to inquire about refinancing your existing loan. During this telephone conversation's complaint history from CFPB public records. 1 consumers have filed complaints since BACK. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
BACK
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
you contacted CMSs Mortgage Lending Division ( MLD ) to inquire about refinancing your existing loan. During this telephone conversation complaint mix by product
- MD XXXX 1 100.0% – 0% relief
How you contacted CMSs Mortgage Lending Division ( MLD ) to inquire about refinancing your existing loan. During this telephone conversation's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| MD XXXX XXXX : XXXX XXXX XXXX. : XXXX Property Address : XXXX XXXX XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| the CMS loan officer informed you that CMS was permitted to lend up to eighty percent of the appraised value of the subject property. You advised the CMS representative that you believed the market value was approximately {$340000.00}. Based on the information available at that time | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| MD XXXX Case No. : XXXX Dear Mr. XXXX : The Customer Advocate Department of Carrington Mortgage Services | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About you contacted CMSs Mortgage Lending Division ( MLD ) to inquire about refinancing your existing loan. During this telephone conversation
you contacted CMSs Mortgage Lending Division ( MLD ) to inquire about refinancing your existing loan. During this telephone conversation has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to BACK, and the most recent logged activity is BACKGROUND, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, you contacted CMSs Mortgage Lending Division ( MLD ) to inquire about refinancing your existing loan. During this telephone conversation reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "MD XXXX XXXX : XXXX XXXX XXXX. : XXXX Property Address : XXXX XXXX XXXX", and the single most common underlying issue is "MD XXXX Case No. : XXXX Dear Mr. XXXX : The Customer Advocate Department of Carrington Mortgage Services".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating you contacted CMSs Mortgage Lending Division ( MLD ) to inquire about refinancing your existing loan. During this telephone conversation: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does you contacted CMSs Mortgage Lending Division ( MLD ) to inquire about refinancing your existing loan. During this telephone conversation have?
you contacted CMSs Mortgage Lending Division ( MLD ) to inquire about refinancing your existing loan. During this telephone conversation has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does you contacted CMSs Mortgage Lending Division ( MLD ) to inquire about refinancing your existing loan. During this telephone conversation respond to complaints on time?
you contacted CMSs Mortgage Lending Division ( MLD ) to inquire about refinancing your existing loan. During this telephone conversation has a 0% timely response rate to CFPB complaints.
What is the most common complaint about you contacted CMSs Mortgage Lending Division ( MLD ) to inquire about refinancing your existing loan. During this telephone conversation?
The most common issue reported against you contacted CMSs Mortgage Lending Division ( MLD ) to inquire about refinancing your existing loan. During this telephone conversation is "MD XXXX Case No. : XXXX Dear Mr. XXXX : The Customer Advocate Department of Carrington Mortgage Services" in the "MD XXXX XXXX : XXXX XXXX XXXX. : XXXX Property Address : XXXX XXXX XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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