Total complaints
1
Filed since The
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows you are required to complete your reinvestigation within 30 days. If you are unable to verify the accuracy of the late payments's complaint history from CFPB public records. 1 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since The
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How you are required to complete your reinvestigation within 30 days. If you are unable to verify the accuracy of the late payments's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| reporting on my credit file | 1 |
| State | Complaints |
|---|---|
| the information must be removed from my credit report.,Company believes it acted appropriately as authorized by contract or law,Mr. Cooper Group Inc.,MD,20721,,Consent provided,Web,2025-06-23,Closed with explanation,Yes,N/A,14077928 | 1 |
| Issue | Complaints |
|---|---|
| which requires that a creditor not treat a credit card payment as late if it was received by XXXX XXXX on the due date | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
you are required to complete your reinvestigation within 30 days. If you are unable to verify the accuracy of the late payments has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The tradel, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, you are required to complete your reinvestigation within 30 days. If you are unable to verify the accuracy of the late payments reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "reporting on my credit file", and the single most common underlying issue is "which requires that a creditor not treat a credit card payment as late if it was received by XXXX XXXX on the due date".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating you are required to complete your reinvestigation within 30 days. If you are unable to verify the accuracy of the late payments: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
you are required to complete your reinvestigation within 30 days. If you are unable to verify the accuracy of the late payments has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
you are required to complete your reinvestigation within 30 days. If you are unable to verify the accuracy of the late payments has a 0% timely response rate to CFPB complaints.
The most common issue reported against you are required to complete your reinvestigation within 30 days. If you are unable to verify the accuracy of the late payments is "which requires that a creditor not treat a credit card payment as late if it was received by XXXX XXXX on the due date" in the "reporting on my credit file" product category.
Read our methodology — how this data is sourced, computed, and verified.