XXXX XXXX XXXX Director Customer Service Freedom Mortgage Corporation XXXX XXXX XXXX XXXX

What the CFPB Record Shows About XXXX XXXX XXXX Director Customer Service Freedom Mortgage Corporation XXXX XXXX XXXX XXXX

XXXX XXXX XXXX Director Customer Service Freedom Mortgage Corporation XXXX XXXX XXXX XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Thei, and the most recent logged activity is Their resp, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, XXXX XXXX XXXX Director Customer Service Freedom Mortgage Corporation XXXX XXXX XXXX XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "LA XXXX Re : Your Complaint to the CFPB Complaint # XXXX Dear XXXX and XXXX XXXX : We have reviewed your complaint and researched the issue regarding your request for loss mitigation retention options. You called on XX/XX/XXXX and advised that you were impacted by a natural disaster. You were placed on the disaster forbearance effective XX/XX/XXXX through XX/XX/XXXX. You called in on XX/XX/XXXX and advised that you were ready to resume making payments. The Customer Service Representative ( CSR ) incorrectly noted our system that you needed payment relief under COVID. As a result", and the single most common underlying issue is "you would need to submit a complete loss mitigation package to be reviewed for a modification. I have attached a loss mitigation package for your review. Your credit has been corrected from XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX XXXX XXXX Director Customer Service Freedom Mortgage Corporation XXXX XXXX XXXX XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.