Total complaints
1
Filed since In c
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XXXX XXXX XXXX,,AMERICAN EXPRESS COMPANY,IL,60015,,Consent provided,Web,2020-01-06,Closed with monetary relief,Yes,N/A,3487144's complaint history from CFPB public records. 1 consumers have filed complaints since In c. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since In c
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How XXXX XXXX XXXX,,AMERICAN EXPRESS COMPANY,IL,60015,,Consent provided,Web,2020-01-06,Closed with monetary relief,Yes,N/A,3487144's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| please have {$11.00} credited back into my account. Make American Express Serve Department secure my account better and add my name back to the account the way it used to be. I am still who I say I am. I have not lost my identity | 1 |
| Issue | Complaints |
|---|---|
| or benefits in our country. I have my freedom 100 % ; and I don't understand how this really all happened. Perhaps your end does. I even emailed CFPB LAST night past XXXX XXXX. EST from my mobile phone ( XXXX ) XXXX ; and I still do not have the money in that account. Please have the online account fixed and the money placed back. It's a complete CRIME for anyone to steal that money and then say | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
XXXX XXXX XXXX,,AMERICAN EXPRESS COMPANY,IL,60015,,Consent provided,Web,2020-01-06,Closed with monetary relief,Yes,N/A,3487144 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In c, and the most recent logged activity is In conclus, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XXXX XXXX XXXX,,AMERICAN EXPRESS COMPANY,IL,60015,,Consent provided,Web,2020-01-06,Closed with monetary relief,Yes,N/A,3487144 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "please have {$11.00} credited back into my account. Make American Express Serve Department secure my account better and add my name back to the account the way it used to be. I am still who I say I am. I have not lost my identity", and the single most common underlying issue is "or benefits in our country. I have my freedom 100 % ; and I don't understand how this really all happened. Perhaps your end does. I even emailed CFPB LAST night past XXXX XXXX. EST from my mobile phone ( XXXX ) XXXX ; and I still do not have the money in that account. Please have the online account fixed and the money placed back. It's a complete CRIME for anyone to steal that money and then say".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX XXXX XXXX,,AMERICAN EXPRESS COMPANY,IL,60015,,Consent provided,Web,2020-01-06,Closed with monetary relief,Yes,N/A,3487144: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
XXXX XXXX XXXX,,AMERICAN EXPRESS COMPANY,IL,60015,,Consent provided,Web,2020-01-06,Closed with monetary relief,Yes,N/A,3487144 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
XXXX XXXX XXXX,,AMERICAN EXPRESS COMPANY,IL,60015,,Consent provided,Web,2020-01-06,Closed with monetary relief,Yes,N/A,3487144 has a 0% timely response rate to CFPB complaints.
The most common issue reported against XXXX XXXX XXXX,,AMERICAN EXPRESS COMPANY,IL,60015,,Consent provided,Web,2020-01-06,Closed with monetary relief,Yes,N/A,3487144 is "or benefits in our country. I have my freedom 100 % ; and I don't understand how this really all happened. Perhaps your end does. I even emailed CFPB LAST night past XXXX XXXX. EST from my mobile phone ( XXXX ) XXXX ; and I still do not have the money in that account. Please have the online account fixed and the money placed back. It's a complete CRIME for anyone to steal that money and then say" in the "please have {$11.00} credited back into my account. Make American Express Serve Department secure my account better and add my name back to the account the way it used to be. I am still who I say I am. I have not lost my identity" product category.
Read our methodology — how this data is sourced, computed, and verified.