XXXX XXXX HUNG UP ON ME AFTER 30 MINUTES OF PUTTING ME ON HOLD. XXXX XXXX WHO I SPOKE TO LAST WEEK HUNG UP ON ME ANS SAID SHE WOULD HAVE COUNSEL CALL ME. NO ONE CALLED ME. WHAT COUNSEL??? SO THAN I WAS GIVEN XXXX XXXX IN WASHINGTON DC WHO IS THE VP OF COUNSEL OF TD BANK XXXX AND HE WAS BAFFLED AS TO WHY I AM CALLING HIM. TD IS CHARGING ME {$10.00} EVERY MONTH FOR LATE FEES DUE TO NOT DEBITING MY ACCOUNT INITIALLY AND WILL NOT CREDIT. XXXX XXXX WHO I WENT INTO THE BRANCH TO TRY AND RECEIVE ASSISTANCE WITH MY ON GOING ISSUES AND SPENT TWO HOURS WITH HER AND PROVIDED ALL THE DOCUMENTATION AND PROOF AND SHE DID NOTHING AND NEVER RETURNED A CALL BACK TO ME. I CALLED THE BRANCH STATING I WAS XXXX XXXX AND THAN SHE TOOK THE CALL AND WAS UPSET THAT NOW SHE IS BEING ADDRESSED AND WHY SIT WITH ME AND COPY DOCUMENTS AND SHOW YOU PROOF. SHE IS THW ASSISTANT MANAGER OF THE BANK AND THE MANAGER OF THE BANK IS XXXX XXXX WHO IS AWARE OF THE SITUATION SINCE THE BEGINNING AND DID NOTHING TO RESOLVE MATTERS. XXXX XXXX WAS A WITNESS WHO IS A TD BANK TELLER WHO WAS AT THE DRIVE THROUGH ON XXXX AS XXXX XXXX WOULD NOT TAKE MY LOAN PAYMENT ON MY VISA PAYMENT AT XXXX XXXX BRANCH AND I WAS THERE FROM XXXX XXXX TO XXXX XXXX TO TRY AND GET ASSISTANCE WITH THESE ON GOING ISSUES. THE BRANCH ON XXXX XXXX XXXX THROUGH WAS OPEN AND THE TELLER HEARD WHAT XXXX AT TD VISA WAS ACTING ABUSIVE. THE TELLER TOLD ME TO COME BACK TOMORROW AND THE ASSISTANCT MANAGER CAN HELP ME AND THAT IS XXXX XXXX WHO COPIED MY DOCUMENTS AND DID NOTHING TO RESOLVE MY LOAN AND VISA ISSUES

What the CFPB Record Shows About XXXX XXXX HUNG UP ON ME AFTER 30 MINUTES OF PUTTING ME ON HOLD. XXXX XXXX WHO I SPOKE TO LAST WEEK HUNG UP ON ME ANS SAID SHE WOULD HAVE COUNSEL CALL ME. NO ONE CALLED ME. WHAT COUNSEL??? SO THAN I WAS GIVEN XXXX XXXX IN WASHINGTON DC WHO IS THE VP OF COUNSEL OF TD BANK XXXX AND HE WAS BAFFLED AS TO WHY I AM CALLING HIM. TD IS CHARGING ME {$10.00} EVERY MONTH FOR LATE FEES DUE TO NOT DEBITING MY ACCOUNT INITIALLY AND WILL NOT CREDIT. XXXX XXXX WHO I WENT INTO THE BRANCH TO TRY AND RECEIVE ASSISTANCE WITH MY ON GOING ISSUES AND SPENT TWO HOURS WITH HER AND PROVIDED ALL THE DOCUMENTATION AND PROOF AND SHE DID NOTHING AND NEVER RETURNED A CALL BACK TO ME. I CALLED THE BRANCH STATING I WAS XXXX XXXX AND THAN SHE TOOK THE CALL AND WAS UPSET THAT NOW SHE IS BEING ADDRESSED AND WHY SIT WITH ME AND COPY DOCUMENTS AND SHOW YOU PROOF. SHE IS THW ASSISTANT MANAGER OF THE BANK AND THE MANAGER OF THE BANK IS XXXX XXXX WHO IS AWARE OF THE SITUATION SINCE THE BEGINNING AND DID NOTHING TO RESOLVE MATTERS. XXXX XXXX WAS A WITNESS WHO IS A TD BANK TELLER WHO WAS AT THE DRIVE THROUGH ON XXXX AS XXXX XXXX WOULD NOT TAKE MY LOAN PAYMENT ON MY VISA PAYMENT AT XXXX XXXX BRANCH AND I WAS THERE FROM XXXX XXXX TO XXXX XXXX TO TRY AND GET ASSISTANCE WITH THESE ON GOING ISSUES. THE BRANCH ON XXXX XXXX XXXX THROUGH WAS OPEN AND THE TELLER HEARD WHAT XXXX AT TD VISA WAS ACTING ABUSIVE. THE TELLER TOLD ME TO COME BACK TOMORROW AND THE ASSISTANCT MANAGER CAN HELP ME AND THAT IS XXXX XXXX WHO COPIED MY DOCUMENTS AND DID NOTHING TO RESOLVE MY LOAN AND VISA ISSUES

XXXX XXXX HUNG UP ON ME AFTER 30 MINUTES OF PUTTING ME ON HOLD. XXXX XXXX WHO I SPOKE TO LAST WEEK HUNG UP ON ME ANS SAID SHE WOULD HAVE COUNSEL CALL ME. NO ONE CALLED ME. WHAT COUNSEL??? SO THAN I WAS GIVEN XXXX XXXX IN WASHINGTON DC WHO IS THE VP OF COUNSEL OF TD BANK XXXX AND HE WAS BAFFLED AS TO WHY I AM CALLING HIM. TD IS CHARGING ME {$10.00} EVERY MONTH FOR LATE FEES DUE TO NOT DEBITING MY ACCOUNT INITIALLY AND WILL NOT CREDIT. XXXX XXXX WHO I WENT INTO THE BRANCH TO TRY AND RECEIVE ASSISTANCE WITH MY ON GOING ISSUES AND SPENT TWO HOURS WITH HER AND PROVIDED ALL THE DOCUMENTATION AND PROOF AND SHE DID NOTHING AND NEVER RETURNED A CALL BACK TO ME. I CALLED THE BRANCH STATING I WAS XXXX XXXX AND THAN SHE TOOK THE CALL AND WAS UPSET THAT NOW SHE IS BEING ADDRESSED AND WHY SIT WITH ME AND COPY DOCUMENTS AND SHOW YOU PROOF. SHE IS THW ASSISTANT MANAGER OF THE BANK AND THE MANAGER OF THE BANK IS XXXX XXXX WHO IS AWARE OF THE SITUATION SINCE THE BEGINNING AND DID NOTHING TO RESOLVE MATTERS. XXXX XXXX WAS A WITNESS WHO IS A TD BANK TELLER WHO WAS AT THE DRIVE THROUGH ON XXXX AS XXXX XXXX WOULD NOT TAKE MY LOAN PAYMENT ON MY VISA PAYMENT AT XXXX XXXX BRANCH AND I WAS THERE FROM XXXX XXXX TO XXXX XXXX TO TRY AND GET ASSISTANCE WITH THESE ON GOING ISSUES. THE BRANCH ON XXXX XXXX XXXX THROUGH WAS OPEN AND THE TELLER HEARD WHAT XXXX AT TD VISA WAS ACTING ABUSIVE. THE TELLER TOLD ME TO COME BACK TOMORROW AND THE ASSISTANCT MANAGER CAN HELP ME AND THAT IS XXXX XXXX WHO COPIED MY DOCUMENTS AND DID NOTHING TO RESOLVE MY LOAN AND VISA ISSUES has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I HA, and the most recent logged activity is I HAVE BEE, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, XXXX XXXX HUNG UP ON ME AFTER 30 MINUTES OF PUTTING ME ON HOLD. XXXX XXXX WHO I SPOKE TO LAST WEEK HUNG UP ON ME ANS SAID SHE WOULD HAVE COUNSEL CALL ME. NO ONE CALLED ME. WHAT COUNSEL??? SO THAN I WAS GIVEN XXXX XXXX IN WASHINGTON DC WHO IS THE VP OF COUNSEL OF TD BANK XXXX AND HE WAS BAFFLED AS TO WHY I AM CALLING HIM. TD IS CHARGING ME {$10.00} EVERY MONTH FOR LATE FEES DUE TO NOT DEBITING MY ACCOUNT INITIALLY AND WILL NOT CREDIT. XXXX XXXX WHO I WENT INTO THE BRANCH TO TRY AND RECEIVE ASSISTANCE WITH MY ON GOING ISSUES AND SPENT TWO HOURS WITH HER AND PROVIDED ALL THE DOCUMENTATION AND PROOF AND SHE DID NOTHING AND NEVER RETURNED A CALL BACK TO ME. I CALLED THE BRANCH STATING I WAS XXXX XXXX AND THAN SHE TOOK THE CALL AND WAS UPSET THAT NOW SHE IS BEING ADDRESSED AND WHY SIT WITH ME AND COPY DOCUMENTS AND SHOW YOU PROOF. SHE IS THW ASSISTANT MANAGER OF THE BANK AND THE MANAGER OF THE BANK IS XXXX XXXX WHO IS AWARE OF THE SITUATION SINCE THE BEGINNING AND DID NOTHING TO RESOLVE MATTERS. XXXX XXXX WAS A WITNESS WHO IS A TD BANK TELLER WHO WAS AT THE DRIVE THROUGH ON XXXX AS XXXX XXXX WOULD NOT TAKE MY LOAN PAYMENT ON MY VISA PAYMENT AT XXXX XXXX BRANCH AND I WAS THERE FROM XXXX XXXX TO XXXX XXXX TO TRY AND GET ASSISTANCE WITH THESE ON GOING ISSUES. THE BRANCH ON XXXX XXXX XXXX THROUGH WAS OPEN AND THE TELLER HEARD WHAT XXXX AT TD VISA WAS ACTING ABUSIVE. THE TELLER TOLD ME TO COME BACK TOMORROW AND THE ASSISTANCT MANAGER CAN HELP ME AND THAT IS XXXX XXXX WHO COPIED MY DOCUMENTS AND DID NOTHING TO RESOLVE MY LOAN AND VISA ISSUES reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "INTEREST CHARGES. I TRIED FOR ALMOST A YEAR TO RESOLVE THIS THROUGH MANY DIFFERENT PEOPLE. XXXX XXXX WHO IS AT CONSUMER AFFAIRS XXXX HAS BEEN HELPING ME FROM DAY ONE. HE EVEN ON TWO DIFFERENT OCCASSIONS SPOKE TO TD BANK EMPLOYEES AT THE BRANCH. I HAVE BEEN BLACKLISTED BY EMAIL AS I TRIED TO RECEIVED HELP AT XXXX AND XXXX. PLEASE SEE PROOF OF THE EMAIL THAT I AM BLACK LISTED. I AM HUNG UP ON ABUSED TRANSFERRED", and the single most common underlying issue is "HORRIFFIC WHAT I HAVE BEEN THROUGH. WHEN I OPENED THE LINE OF CREDIT I HAD AUTOMATIC DEBIT FROM MY TD CHECKING ACCOUNT TO DRAFT THE {$220.00} AND HAD OVER {$12000.00} IN MY TD CHECKING ACCOUNT. THEY NEVER TOOK THE FUNDS OUT OF MY ACCOUNT AND REPORTED ME TO ALL THREE CREDIT BUREAU 'S 60 TO 90 DAYS LATE AND WHEN THE PAYMENT WAS DUE I CALLED TD BRANCH ON XXXX XXXX XXXX AND LET XXXX XXXX WHO NO LONGER IS EMPLOYED THERE. I HAD TO GO TO THE BRANCH AND PHYYSCIALLY PAY IN CASH {$220.00} EVERY SINGLE MONTH. PLEASE SEE LETTER FROM THE INCOMPTENCE THAT TD ADMITTED AND CONTINUING TO MAKE THE SAME MISTAKES ON SPITE AND PERSONAL ATTACK AGAINST ME. XXXX XXXX IN CONSUMER AFFAIRS CAN ATTEST TO MY NEVER ENDING BATTLE WHICH HAS TAKEN A TOLL ON ME WITH TD BANK. I HAVE BEEN ON THE PHONE FOR THREE HOURS TODAY WITH THE LOAN DEPARTMENT. XXXX XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX XXXX HUNG UP ON ME AFTER 30 MINUTES OF PUTTING ME ON HOLD. XXXX XXXX WHO I SPOKE TO LAST WEEK HUNG UP ON ME ANS SAID SHE WOULD HAVE COUNSEL CALL ME. NO ONE CALLED ME. WHAT COUNSEL??? SO THAN I WAS GIVEN XXXX XXXX IN WASHINGTON DC WHO IS THE VP OF COUNSEL OF TD BANK XXXX AND HE WAS BAFFLED AS TO WHY I AM CALLING HIM. TD IS CHARGING ME {$10.00} EVERY MONTH FOR LATE FEES DUE TO NOT DEBITING MY ACCOUNT INITIALLY AND WILL NOT CREDIT. XXXX XXXX WHO I WENT INTO THE BRANCH TO TRY AND RECEIVE ASSISTANCE WITH MY ON GOING ISSUES AND SPENT TWO HOURS WITH HER AND PROVIDED ALL THE DOCUMENTATION AND PROOF AND SHE DID NOTHING AND NEVER RETURNED A CALL BACK TO ME. I CALLED THE BRANCH STATING I WAS XXXX XXXX AND THAN SHE TOOK THE CALL AND WAS UPSET THAT NOW SHE IS BEING ADDRESSED AND WHY SIT WITH ME AND COPY DOCUMENTS AND SHOW YOU PROOF. SHE IS THW ASSISTANT MANAGER OF THE BANK AND THE MANAGER OF THE BANK IS XXXX XXXX WHO IS AWARE OF THE SITUATION SINCE THE BEGINNING AND DID NOTHING TO RESOLVE MATTERS. XXXX XXXX WAS A WITNESS WHO IS A TD BANK TELLER WHO WAS AT THE DRIVE THROUGH ON XXXX AS XXXX XXXX WOULD NOT TAKE MY LOAN PAYMENT ON MY VISA PAYMENT AT XXXX XXXX BRANCH AND I WAS THERE FROM XXXX XXXX TO XXXX XXXX TO TRY AND GET ASSISTANCE WITH THESE ON GOING ISSUES. THE BRANCH ON XXXX XXXX XXXX THROUGH WAS OPEN AND THE TELLER HEARD WHAT XXXX AT TD VISA WAS ACTING ABUSIVE. THE TELLER TOLD ME TO COME BACK TOMORROW AND THE ASSISTANCT MANAGER CAN HELP ME AND THAT IS XXXX XXXX WHO COPIED MY DOCUMENTS AND DID NOTHING TO RESOLVE MY LOAN AND VISA ISSUES: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.