Total complaints
1
Filed since Prev
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XXXX XXXX *Footnote : For the record's complaint history from CFPB public records. 1 consumers have filed complaints since Prev. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Prev
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How XXXX XXXX *Footnote : For the record's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Section 623 ( a ) ( 2 ) clearly shows that the reports must be updated/corrected regardless of whether they were accurate at one point. * I have requested previous documentation of such late fees from your company and have yet to receive documentation from those dates which includes a total of XXXX loans being reported late and in a negative status. All of those student accounts that were part of the XX/XX/XXXX - XX/XX/XXXX and XX/XX/XXXX late payments show deferment status because the company put it in deferment. I never received notice of loans going into payment status whatsoever. Also | 1 |
| State | Complaints |
|---|---|
| I do not agree that Navient ever accurately reported the status of my loans. Since my XX/XX/XXXX email | 1 |
| Issue | Complaints |
|---|---|
| my credit reports do not currently accurately reflect previous payment statuses with never late as they actually existed and as Navient have recorded them. Also around XX/XX/XXXX is when Navient officially became my service provider from transitioning over from XXXX XXXX which reflects some discrepancies as if the items were not reported correctly due to changing over. I am thus requesting that in compliance with Se ction 623 ( a ) ( 2 ) of the FCRA th at the XXXX accounts showing a 90 and 120 day late payment in XX/XX/XXXX and XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
XXXX XXXX *Footnote : For the record has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Prev, and the most recent logged activity is Previous r, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XXXX XXXX *Footnote : For the record reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Section 623 ( a ) ( 2 ) clearly shows that the reports must be updated/corrected regardless of whether they were accurate at one point. * I have requested previous documentation of such late fees from your company and have yet to receive documentation from those dates which includes a total of XXXX loans being reported late and in a negative status. All of those student accounts that were part of the XX/XX/XXXX - XX/XX/XXXX and XX/XX/XXXX late payments show deferment status because the company put it in deferment. I never received notice of loans going into payment status whatsoever. Also", and the single most common underlying issue is "my credit reports do not currently accurately reflect previous payment statuses with never late as they actually existed and as Navient have recorded them. Also around XX/XX/XXXX is when Navient officially became my service provider from transitioning over from XXXX XXXX which reflects some discrepancies as if the items were not reported correctly due to changing over. I am thus requesting that in compliance with Se ction 623 ( a ) ( 2 ) of the FCRA th at the XXXX accounts showing a 90 and 120 day late payment in XX/XX/XXXX and XX/XX/XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX XXXX *Footnote : For the record: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
XXXX XXXX *Footnote : For the record has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
XXXX XXXX *Footnote : For the record has a 0% timely response rate to CFPB complaints.
The most common issue reported against XXXX XXXX *Footnote : For the record is "my credit reports do not currently accurately reflect previous payment statuses with never late as they actually existed and as Navient have recorded them. Also around XX/XX/XXXX is when Navient officially became my service provider from transitioning over from XXXX XXXX which reflects some discrepancies as if the items were not reported correctly due to changing over. I am thus requesting that in compliance with Se ction 623 ( a ) ( 2 ) of the FCRA th at the XXXX accounts showing a 90 and 120 day late payment in XX/XX/XXXX and XX/XX/XXXX" in the "Section 623 ( a ) ( 2 ) clearly shows that the reports must be updated/corrected regardless of whether they were accurate at one point. * I have requested previous documentation of such late fees from your company and have yet to receive documentation from those dates which includes a total of XXXX loans being reported late and in a negative status. All of those student accounts that were part of the XX/XX/XXXX - XX/XX/XXXX and XX/XX/XXXX late payments show deferment status because the company put it in deferment. I never received notice of loans going into payment status whatsoever. Also" product category.
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