Total complaints
1
Filed since XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XXXX XXXX demand payment and report these XXXX debts to credit bureaus ; Worst performance scores : XXXX currently holds the worst customer satisfaction and performance scores among all federal student loan servicers.'s complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XXXX
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How XXXX XXXX demand payment and report these XXXX debts to credit bureaus ; Worst performance scores : XXXX currently holds the worst customer satisfaction and performance scores among all federal student loan servicers.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| resulting in XXXX borrowers missing payments through no fault of their own ; XXXX borrowers were illegally overcharged for loan payments because XXXX used incorrect calculation guidelines ; XXXX XXXX total borrowers affected by XXXX 's systematic failures | 1 |
| Issue | Complaints |
|---|---|
| despite receiving over {$1.00} XXXX from the Department of Education since XXXX specifically to staff call centers and provide borrower assistance ; Illegal deduction of payments from borrowers ' bank accounts without consent ; Misinforming borrowers about paperwork deadlines for affordable repayment plans and loan forgiveness programs ; Failure to process Department of Education-ordered loan discharges XXXX XXXX failed to implement loan discharges for students who attended XXXX predatory for-profit institutions ( XXXX XXXX of XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
XXXX XXXX demand payment and report these XXXX debts to credit bureaus ; Worst performance scores : XXXX currently holds the worst customer satisfaction and performance scores among all federal student loan servicers. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX Speci, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XXXX XXXX demand payment and report these XXXX debts to credit bureaus ; Worst performance scores : XXXX currently holds the worst customer satisfaction and performance scores among all federal student loan servicers. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "resulting in XXXX borrowers missing payments through no fault of their own ; XXXX borrowers were illegally overcharged for loan payments because XXXX used incorrect calculation guidelines ; XXXX XXXX total borrowers affected by XXXX 's systematic failures", and the single most common underlying issue is "despite receiving over {$1.00} XXXX from the Department of Education since XXXX specifically to staff call centers and provide borrower assistance ; Illegal deduction of payments from borrowers ' bank accounts without consent ; Misinforming borrowers about paperwork deadlines for affordable repayment plans and loan forgiveness programs ; Failure to process Department of Education-ordered loan discharges XXXX XXXX failed to implement loan discharges for students who attended XXXX predatory for-profit institutions ( XXXX XXXX of XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX XXXX demand payment and report these XXXX debts to credit bureaus ; Worst performance scores : XXXX currently holds the worst customer satisfaction and performance scores among all federal student loan servicers.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
XXXX XXXX demand payment and report these XXXX debts to credit bureaus ; Worst performance scores : XXXX currently holds the worst customer satisfaction and performance scores among all federal student loan servicers. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
XXXX XXXX demand payment and report these XXXX debts to credit bureaus ; Worst performance scores : XXXX currently holds the worst customer satisfaction and performance scores among all federal student loan servicers. has a 0% timely response rate to CFPB complaints.
The most common issue reported against XXXX XXXX demand payment and report these XXXX debts to credit bureaus ; Worst performance scores : XXXX currently holds the worst customer satisfaction and performance scores among all federal student loan servicers. is "despite receiving over {$1.00} XXXX from the Department of Education since XXXX specifically to staff call centers and provide borrower assistance ; Illegal deduction of payments from borrowers ' bank accounts without consent ; Misinforming borrowers about paperwork deadlines for affordable repayment plans and loan forgiveness programs ; Failure to process Department of Education-ordered loan discharges XXXX XXXX failed to implement loan discharges for students who attended XXXX predatory for-profit institutions ( XXXX XXXX of XXXX" in the "resulting in XXXX borrowers missing payments through no fault of their own ; XXXX borrowers were illegally overcharged for loan payments because XXXX used incorrect calculation guidelines ; XXXX XXXX total borrowers affected by XXXX 's systematic failures" product category.
Read our methodology — how this data is sourced, computed, and verified.