Total complaints
1
Filed since Two
2026 data Public-data reference. official source
XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,MO,65802,Older American,Consent provided,Web,2025-01-24,Closed with explanation,Yes,N/A,11711022
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,MO,65802,Older American,Consent provided,Web,2025-01-24,Closed with explanation,Yes,N/A,11711022's complaint history from CFPB public records. 1 consumers have filed complaints since Two . The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
0
States Active
Two
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,MO,65802,Older American,Consent provided,Web,2025-01-24,Closed with explanation,Yes,N/A,11711022 complaint mix by product
- went through 1 100.0% – 0% relief
How XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,MO,65802,Older American,Consent provided,Web,2025-01-24,Closed with explanation,Yes,N/A,11711022's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| went through their billing department. Talk to a supervisor and was told that my balance did not reflect the same as my installments | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I have all the documents necessary to prove that this was paid in full | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,MO,65802,Older American,Consent provided,Web,2025-01-24,Closed with explanation,Yes,N/A,11711022
XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,MO,65802,Older American,Consent provided,Web,2025-01-24,Closed with explanation,Yes,N/A,11711022 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Two , and the most recent logged activity is Two weeks , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,MO,65802,Older American,Consent provided,Web,2025-01-24,Closed with explanation,Yes,N/A,11711022 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "went through their billing department. Talk to a supervisor and was told that my balance did not reflect the same as my installments", and the single most common underlying issue is "I have all the documents necessary to prove that this was paid in full".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,MO,65802,Older American,Consent provided,Web,2025-01-24,Closed with explanation,Yes,N/A,11711022: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,MO,65802,Older American,Consent provided,Web,2025-01-24,Closed with explanation,Yes,N/A,11711022 have?
XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,MO,65802,Older American,Consent provided,Web,2025-01-24,Closed with explanation,Yes,N/A,11711022 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,MO,65802,Older American,Consent provided,Web,2025-01-24,Closed with explanation,Yes,N/A,11711022 respond to complaints on time?
XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,MO,65802,Older American,Consent provided,Web,2025-01-24,Closed with explanation,Yes,N/A,11711022 has a 0% timely response rate to CFPB complaints.
What is the most common complaint about XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,MO,65802,Older American,Consent provided,Web,2025-01-24,Closed with explanation,Yes,N/A,11711022?
The most common issue reported against XXXX XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,MO,65802,Older American,Consent provided,Web,2025-01-24,Closed with explanation,Yes,N/A,11711022 is "I have all the documents necessary to prove that this was paid in full" in the "went through their billing department. Talk to a supervisor and was told that my balance did not reflect the same as my installments" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
