XXXX XXXX advised me to freeze my compromised savings account immediately and open a new savings account with a new online profile as well. This was due to the fact that they believed that an external account was added to the profile and that the money was transferred and then the external account was removed immediately after the transfer. XXXX advised me to run virus scans and change passwords on all accounts. XXXX XXXX called the internal Chase Fraud Department and opened a claim for the missing {$1900.00}. The Fraud Department informed XXXX and myself that the transaction was believed to have been made from a XXXX machine on XX/XX/24 at XXXX ( XXXX ) from XXXX XXXX XXXX TX XXXX XXXX

What the CFPB Record Shows About XXXX XXXX advised me to freeze my compromised savings account immediately and open a new savings account with a new online profile as well. This was due to the fact that they believed that an external account was added to the profile and that the money was transferred and then the external account was removed immediately after the transfer. XXXX advised me to run virus scans and change passwords on all accounts. XXXX XXXX called the internal Chase Fraud Department and opened a claim for the missing {$1900.00}. The Fraud Department informed XXXX and myself that the transaction was believed to have been made from a XXXX machine on XX/XX/24 at XXXX ( XXXX ) from XXXX XXXX XXXX TX XXXX XXXX

XXXX XXXX advised me to freeze my compromised savings account immediately and open a new savings account with a new online profile as well. This was due to the fact that they believed that an external account was added to the profile and that the money was transferred and then the external account was removed immediately after the transfer. XXXX advised me to run virus scans and change passwords on all accounts. XXXX XXXX called the internal Chase Fraud Department and opened a claim for the missing {$1900.00}. The Fraud Department informed XXXX and myself that the transaction was believed to have been made from a XXXX machine on XX/XX/24 at XXXX ( XXXX ) from XXXX XXXX XXXX TX XXXX XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The next m, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, XXXX XXXX advised me to freeze my compromised savings account immediately and open a new savings account with a new online profile as well. This was due to the fact that they believed that an external account was added to the profile and that the money was transferred and then the external account was removed immediately after the transfer. XXXX advised me to run virus scans and change passwords on all accounts. XXXX XXXX called the internal Chase Fraud Department and opened a claim for the missing {$1900.00}. The Fraud Department informed XXXX and myself that the transaction was believed to have been made from a XXXX machine on XX/XX/24 at XXXX ( XXXX ) from XXXX XXXX XXXX TX XXXX XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called the Chase Bank in XXXX", and the single most common underlying issue is "Vice President".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX XXXX advised me to freeze my compromised savings account immediately and open a new savings account with a new online profile as well. This was due to the fact that they believed that an external account was added to the profile and that the money was transferred and then the external account was removed immediately after the transfer. XXXX advised me to run virus scans and change passwords on all accounts. XXXX XXXX called the internal Chase Fraud Department and opened a claim for the missing {$1900.00}. The Fraud Department informed XXXX and myself that the transaction was believed to have been made from a XXXX machine on XX/XX/24 at XXXX ( XXXX ) from XXXX XXXX XXXX TX XXXX XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.