XXXX. When i called to see if they had received all my payments they said that they never received them then told me to call back in a couple of day 's. Which one week later i called back and spoke to XXXX and she said that they still did n't received the money orders or the check for {$1800.00}. So then XXXX told me that i had to request front and back of all the money orders and the check for {$1800.00} so they can see who cashed it. My husband and i spent over {$70.00} paying for all these copies because they lost the payments then as i got the copies in the mail i sent them in to there customer service center so they can apply it to our account and still till this day i have not received any call or documents stating what happen to those money orders and check.But we continue to pay our mortgage while we were going threw this in the month of XXXX there were to money orders that was mailed out one on XXXX XXXX

What the CFPB Record Shows About XXXX. When i called to see if they had received all my payments they said that they never received them then told me to call back in a couple of day 's. Which one week later i called back and spoke to XXXX and she said that they still did n't received the money orders or the check for {$1800.00}. So then XXXX told me that i had to request front and back of all the money orders and the check for {$1800.00} so they can see who cashed it. My husband and i spent over {$70.00} paying for all these copies because they lost the payments then as i got the copies in the mail i sent them in to there customer service center so they can apply it to our account and still till this day i have not received any call or documents stating what happen to those money orders and check.But we continue to pay our mortgage while we were going threw this in the month of XXXX there were to money orders that was mailed out one on XXXX XXXX

XXXX. When i called to see if they had received all my payments they said that they never received them then told me to call back in a couple of day 's. Which one week later i called back and spoke to XXXX and she said that they still did n't received the money orders or the check for {$1800.00}. So then XXXX told me that i had to request front and back of all the money orders and the check for {$1800.00} so they can see who cashed it. My husband and i spent over {$70.00} paying for all these copies because they lost the payments then as i got the copies in the mail i sent them in to there customer service center so they can apply it to our account and still till this day i have not received any call or documents stating what happen to those money orders and check.But we continue to pay our mortgage while we were going threw this in the month of XXXX there were to money orders that was mailed out one on XXXX XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Now , and the most recent logged activity is Now lets s, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, XXXX. When i called to see if they had received all my payments they said that they never received them then told me to call back in a couple of day 's. Which one week later i called back and spoke to XXXX and she said that they still did n't received the money orders or the check for {$1800.00}. So then XXXX told me that i had to request front and back of all the money orders and the check for {$1800.00} so they can see who cashed it. My husband and i spent over {$70.00} paying for all these copies because they lost the payments then as i got the copies in the mail i sent them in to there customer service center so they can apply it to our account and still till this day i have not received any call or documents stating what happen to those money orders and check.But we continue to pay our mortgage while we were going threw this in the month of XXXX there were to money orders that was mailed out one on XXXX XXXX reports a 0% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX. XXXX was for {$500.00} each and 1 for {$100.00} Then there was a money order made on XXXX XXXX for {$400.00} Now that was a total {$1400.00}. Now after the {$370.00} was taken from the total of {$1400.00} left us with a remaining balance of {$1000.00} for the month of XXXX XXXX which meant all we owe was {$620.00} remaining to pay for XXXX and after we sent in the payment for XXXX. Then we got a letter in the mail stating that they never received payment for XXXX XXXXand they said our payment was {$1600.00} when my payment was {$1600.00}. Now i did n't understand this because we had sent out 4 money orders and 1 check. Because everythime i called they said we were behind. So 2 money orders were made out on XXXX XXXX", and the single most common underlying issue is "XXXX for {$650.00} and then the 4th money order on XXXX XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX. When i called to see if they had received all my payments they said that they never received them then told me to call back in a couple of day 's. Which one week later i called back and spoke to XXXX and she said that they still did n't received the money orders or the check for {$1800.00}. So then XXXX told me that i had to request front and back of all the money orders and the check for {$1800.00} so they can see who cashed it. My husband and i spent over {$70.00} paying for all these copies because they lost the payments then as i got the copies in the mail i sent them in to there customer service center so they can apply it to our account and still till this day i have not received any call or documents stating what happen to those money orders and check.But we continue to pay our mortgage while we were going threw this in the month of XXXX there were to money orders that was mailed out one on XXXX XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.