Total complaints
1
Filed since Desp
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XXXX that they determined I was responsible. In reviewing Citi 's own guidance's complaint history from CFPB public records. 1 consumers have filed complaints since Desp. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Desp
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How XXXX that they determined I was responsible. In reviewing Citi 's own guidance's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Citi refused to follow their own procedures concerning billing disputes. I provided a fax on XX/XX/XXXX that provided all the evidence they needed including a case number from a call I made to XXXX who said that the do not sell these types of cameras with a 12 month subscription and that the merchant was mistaken '' in advertising their product with a subscription that is never offered. '' Citi continually provided me with notifications and letters saying that I was responsible and continually closed the dispute. On XX/XX/XXXX | 1 |
| State | Complaints |
|---|---|
| as well as the legal definitions of misrepresentation | 1 |
| Issue | Complaints |
|---|---|
| again. However | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
XXXX that they determined I was responsible. In reviewing Citi 's own guidance has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Desp, and the most recent logged activity is Despite pr, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XXXX that they determined I was responsible. In reviewing Citi 's own guidance reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Citi refused to follow their own procedures concerning billing disputes. I provided a fax on XX/XX/XXXX that provided all the evidence they needed including a case number from a call I made to XXXX who said that the do not sell these types of cameras with a 12 month subscription and that the merchant was mistaken '' in advertising their product with a subscription that is never offered. '' Citi continually provided me with notifications and letters saying that I was responsible and continually closed the dispute. On XX/XX/XXXX", and the single most common underlying issue is "again. However".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX that they determined I was responsible. In reviewing Citi 's own guidance: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
XXXX that they determined I was responsible. In reviewing Citi 's own guidance has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
XXXX that they determined I was responsible. In reviewing Citi 's own guidance has a 0% timely response rate to CFPB complaints.
The most common issue reported against XXXX that they determined I was responsible. In reviewing Citi 's own guidance is "again. However" in the "Citi refused to follow their own procedures concerning billing disputes. I provided a fax on XX/XX/XXXX that provided all the evidence they needed including a case number from a call I made to XXXX who said that the do not sell these types of cameras with a 12 month subscription and that the merchant was mistaken '' in advertising their product with a subscription that is never offered. '' Citi continually provided me with notifications and letters saying that I was responsible and continually closed the dispute. On XX/XX/XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.