Total complaints
1
Filed since XX/X
2026 data Public-data reference. official source
XXXX stating I would be asked to send all my Modification documents to them and start all over. He said Shellpoint employee XXXX was my point of contact and she would call me.XX/XX/2016 and XX/XX/2016 Follow up calls leaving V/M 's for XXXX no return call. XX/XX/2016 Follow up call to SP employee
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XXXX stating I would be asked to send all my Modification documents to them and start all over. He said Shellpoint employee XXXX was my point of contact and she would call me.XX/XX/2016 and XX/XX/2016 Follow up calls leaving V/M 's for XXXX no return call. XX/XX/2016 Follow up call to SP employee's complaint history from CFPB public records. 1 consumers have filed complaints since XX/X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
XX/X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
XXXX stating I would be asked to send all my Modification documents to them and start all over. He said Shellpoint employee XXXX was my point of contact and she would call me.XX/XX/2016 and XX/XX/2016 Follow up calls leaving V/M 's for XXXX no return call. XX/XX/2016 Follow up call to SP employee complaint mix by product
- employee 1 100.0% – 0% relief
How XXXX stating I would be asked to send all my Modification documents to them and start all over. He said Shellpoint employee XXXX was my point of contact and she would call me.XX/XX/2016 and XX/XX/2016 Follow up calls leaving V/M 's for XXXX no return call. XX/XX/2016 Follow up call to SP employee's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| employee | 1 |
Top States
| State | Complaints |
|---|---|
| XXXX was very rude kept me on hold for 38 minutes then said my point of contact was XXXX to send/fax in ALL Modification documents to his attention. transferred me to leave a V/M. I left a message for XXXX. XX/XX/2016 follow up V/M left for XXXX trying to confirm documents were received. XX/XX/2016 received V/M - XX/XX/<YYYY> at XXXX pm that evening. No Information provided. XX/XX/2016 follow up V/M left for XX/XX/<YYYY> trying to confirm documents were received.I never actually spoke with XXXX XX/XX/2016 received a V/M from XXXX at XXXX pm I called back right away and left a V/M. - XX/XX/2016 and XX/XX/2016 left V/M 's for XXXX with no return calls from her. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| gave me the new account number and suggested I start the follow up because Shellpoint Mtg would never admit to receiving the documents ( from the former mortgage company ) even if they had | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About XXXX stating I would be asked to send all my Modification documents to them and start all over. He said Shellpoint employee XXXX was my point of contact and she would call me.XX/XX/2016 and XX/XX/2016 Follow up calls leaving V/M 's for XXXX no return call. XX/XX/2016 Follow up call to SP employee
XXXX stating I would be asked to send all my Modification documents to them and start all over. He said Shellpoint employee XXXX was my point of contact and she would call me.XX/XX/2016 and XX/XX/2016 Follow up calls leaving V/M 's for XXXX no return call. XX/XX/2016 Follow up call to SP employee has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/2016, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XXXX stating I would be asked to send all my Modification documents to them and start all over. He said Shellpoint employee XXXX was my point of contact and she would call me.XX/XX/2016 and XX/XX/2016 Follow up calls leaving V/M 's for XXXX no return call. XX/XX/2016 Follow up call to SP employee reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "employee", and the single most common underlying issue is "gave me the new account number and suggested I start the follow up because Shellpoint Mtg would never admit to receiving the documents ( from the former mortgage company ) even if they had".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX stating I would be asked to send all my Modification documents to them and start all over. He said Shellpoint employee XXXX was my point of contact and she would call me.XX/XX/2016 and XX/XX/2016 Follow up calls leaving V/M 's for XXXX no return call. XX/XX/2016 Follow up call to SP employee: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does XXXX stating I would be asked to send all my Modification documents to them and start all over. He said Shellpoint employee XXXX was my point of contact and she would call me.XX/XX/2016 and XX/XX/2016 Follow up calls leaving V/M 's for XXXX no return call. XX/XX/2016 Follow up call to SP employee have?
XXXX stating I would be asked to send all my Modification documents to them and start all over. He said Shellpoint employee XXXX was my point of contact and she would call me.XX/XX/2016 and XX/XX/2016 Follow up calls leaving V/M 's for XXXX no return call. XX/XX/2016 Follow up call to SP employee has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does XXXX stating I would be asked to send all my Modification documents to them and start all over. He said Shellpoint employee XXXX was my point of contact and she would call me.XX/XX/2016 and XX/XX/2016 Follow up calls leaving V/M 's for XXXX no return call. XX/XX/2016 Follow up call to SP employee respond to complaints on time?
XXXX stating I would be asked to send all my Modification documents to them and start all over. He said Shellpoint employee XXXX was my point of contact and she would call me.XX/XX/2016 and XX/XX/2016 Follow up calls leaving V/M 's for XXXX no return call. XX/XX/2016 Follow up call to SP employee has a 0% timely response rate to CFPB complaints.
What is the most common complaint about XXXX stating I would be asked to send all my Modification documents to them and start all over. He said Shellpoint employee XXXX was my point of contact and she would call me.XX/XX/2016 and XX/XX/2016 Follow up calls leaving V/M 's for XXXX no return call. XX/XX/2016 Follow up call to SP employee?
The most common issue reported against XXXX stating I would be asked to send all my Modification documents to them and start all over. He said Shellpoint employee XXXX was my point of contact and she would call me.XX/XX/2016 and XX/XX/2016 Follow up calls leaving V/M 's for XXXX no return call. XX/XX/2016 Follow up call to SP employee is "gave me the new account number and suggested I start the follow up because Shellpoint Mtg would never admit to receiving the documents ( from the former mortgage company ) even if they had" in the "employee" product category.
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