Total complaints
1
Filed since On X
2026 data Public-data reference. official source
XXXX on XX/XX/XXXX. These were installments on the Economic Injury Disaster Loans from the SBA. We confirmed that these were valid deposits. XXXX confirmed that there was no concern in how the funds were used. XXXX stated that the bank determined that we did not have a business after an inquiry to the Secretary of State. The bank was in the process of closing our accounts and returning the money to the SBA. We asked what documentation we could submit to prove this was an error. She then stated that we could appeal the decision by providing a XXXX tax return and any other supporting documentation to verify our business. She stated that if this decision was overturned that this would not be reported to any agencies and any fees that were incurred would be returned to us. She stated that we would have to wait 2 business days for the documents to be attached to our case ID and it was unknown when the investigation would be reviewed. On XX/XX/XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XXXX on XX/XX/XXXX. These were installments on the Economic Injury Disaster Loans from the SBA. We confirmed that these were valid deposits. XXXX confirmed that there was no concern in how the funds were used. XXXX stated that the bank determined that we did not have a business after an inquiry to the Secretary of State. The bank was in the process of closing our accounts and returning the money to the SBA. We asked what documentation we could submit to prove this was an error. She then stated that we could appeal the decision by providing a XXXX tax return and any other supporting documentation to verify our business. She stated that if this decision was overturned that this would not be reported to any agencies and any fees that were incurred would be returned to us. She stated that we would have to wait 2 business days for the documents to be attached to our case ID and it was unknown when the investigation would be reviewed. On XX/XX/XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
XXXX on XX/XX/XXXX. These were installments on the Economic Injury Disaster Loans from the SBA. We confirmed that these were valid deposits. XXXX confirmed that there was no concern in how the funds were used. XXXX stated that the bank determined that we did not have a business after an inquiry to the Secretary of State. The bank was in the process of closing our accounts and returning the money to the SBA. We asked what documentation we could submit to prove this was an error. She then stated that we could appeal the decision by providing a XXXX tax return and any other supporting documentation to verify our business. She stated that if this decision was overturned that this would not be reported to any agencies and any fees that were incurred would be returned to us. She stated that we would have to wait 2 business days for the documents to be attached to our case ID and it was unknown when the investigation would be reviewed. On XX/XX/XXXX complaint mix by product
- we again 1 100.0% – 0% relief
How XXXX on XX/XX/XXXX. These were installments on the Economic Injury Disaster Loans from the SBA. We confirmed that these were valid deposits. XXXX confirmed that there was no concern in how the funds were used. XXXX stated that the bank determined that we did not have a business after an inquiry to the Secretary of State. The bank was in the process of closing our accounts and returning the money to the SBA. We asked what documentation we could submit to prove this was an error. She then stated that we could appeal the decision by providing a XXXX tax return and any other supporting documentation to verify our business. She stated that if this decision was overturned that this would not be reported to any agencies and any fees that were incurred would be returned to us. She stated that we would have to wait 2 business days for the documents to be attached to our case ID and it was unknown when the investigation would be reviewed. On XX/XX/XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| we again contacted Capitol Ones customer protection department. After briefly speaking to a rep | 1 |
Top States
| State | Complaints |
|---|---|
| we emailed to XXXX a copy of our XXXX XXXX and Schedule C for XXXX XXXX XXXX and copies of the loan application and letters from the SBA confirming the electronic deposits for the dates in question. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| XXXX. At that time | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About XXXX on XX/XX/XXXX. These were installments on the Economic Injury Disaster Loans from the SBA. We confirmed that these were valid deposits. XXXX confirmed that there was no concern in how the funds were used. XXXX stated that the bank determined that we did not have a business after an inquiry to the Secretary of State. The bank was in the process of closing our accounts and returning the money to the SBA. We asked what documentation we could submit to prove this was an error. She then stated that we could appeal the decision by providing a XXXX tax return and any other supporting documentation to verify our business. She stated that if this decision was overturned that this would not be reported to any agencies and any fees that were incurred would be returned to us. She stated that we would have to wait 2 business days for the documents to be attached to our case ID and it was unknown when the investigation would be reviewed. On XX/XX/XXXX
XXXX on XX/XX/XXXX. These were installments on the Economic Injury Disaster Loans from the SBA. We confirmed that these were valid deposits. XXXX confirmed that there was no concern in how the funds were used. XXXX stated that the bank determined that we did not have a business after an inquiry to the Secretary of State. The bank was in the process of closing our accounts and returning the money to the SBA. We asked what documentation we could submit to prove this was an error. She then stated that we could appeal the decision by providing a XXXX tax return and any other supporting documentation to verify our business. She stated that if this decision was overturned that this would not be reported to any agencies and any fees that were incurred would be returned to us. She stated that we would have to wait 2 business days for the documents to be attached to our case ID and it was unknown when the investigation would be reviewed. On XX/XX/XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XXXX on XX/XX/XXXX. These were installments on the Economic Injury Disaster Loans from the SBA. We confirmed that these were valid deposits. XXXX confirmed that there was no concern in how the funds were used. XXXX stated that the bank determined that we did not have a business after an inquiry to the Secretary of State. The bank was in the process of closing our accounts and returning the money to the SBA. We asked what documentation we could submit to prove this was an error. She then stated that we could appeal the decision by providing a XXXX tax return and any other supporting documentation to verify our business. She stated that if this decision was overturned that this would not be reported to any agencies and any fees that were incurred would be returned to us. She stated that we would have to wait 2 business days for the documents to be attached to our case ID and it was unknown when the investigation would be reviewed. On XX/XX/XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we again contacted Capitol Ones customer protection department. After briefly speaking to a rep", and the single most common underlying issue is "XXXX. At that time".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX on XX/XX/XXXX. These were installments on the Economic Injury Disaster Loans from the SBA. We confirmed that these were valid deposits. XXXX confirmed that there was no concern in how the funds were used. XXXX stated that the bank determined that we did not have a business after an inquiry to the Secretary of State. The bank was in the process of closing our accounts and returning the money to the SBA. We asked what documentation we could submit to prove this was an error. She then stated that we could appeal the decision by providing a XXXX tax return and any other supporting documentation to verify our business. She stated that if this decision was overturned that this would not be reported to any agencies and any fees that were incurred would be returned to us. She stated that we would have to wait 2 business days for the documents to be attached to our case ID and it was unknown when the investigation would be reviewed. On XX/XX/XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does XXXX on XX/XX/XXXX. These were installments on the Economic Injury Disaster Loans from the SBA. We confirmed that these were valid deposits. XXXX confirmed that there was no concern in how the funds were used. XXXX stated that the bank determined that we did not have a business after an inquiry to the Secretary of State. The bank was in the process of closing our accounts and returning the money to the SBA. We asked what documentation we could submit to prove this was an error. She then stated that we could appeal the decision by providing a XXXX tax return and any other supporting documentation to verify our business. She stated that if this decision was overturned that this would not be reported to any agencies and any fees that were incurred would be returned to us. She stated that we would have to wait 2 business days for the documents to be attached to our case ID and it was unknown when the investigation would be reviewed. On XX/XX/XXXX have?
XXXX on XX/XX/XXXX. These were installments on the Economic Injury Disaster Loans from the SBA. We confirmed that these were valid deposits. XXXX confirmed that there was no concern in how the funds were used. XXXX stated that the bank determined that we did not have a business after an inquiry to the Secretary of State. The bank was in the process of closing our accounts and returning the money to the SBA. We asked what documentation we could submit to prove this was an error. She then stated that we could appeal the decision by providing a XXXX tax return and any other supporting documentation to verify our business. She stated that if this decision was overturned that this would not be reported to any agencies and any fees that were incurred would be returned to us. She stated that we would have to wait 2 business days for the documents to be attached to our case ID and it was unknown when the investigation would be reviewed. On XX/XX/XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does XXXX on XX/XX/XXXX. These were installments on the Economic Injury Disaster Loans from the SBA. We confirmed that these were valid deposits. XXXX confirmed that there was no concern in how the funds were used. XXXX stated that the bank determined that we did not have a business after an inquiry to the Secretary of State. The bank was in the process of closing our accounts and returning the money to the SBA. We asked what documentation we could submit to prove this was an error. She then stated that we could appeal the decision by providing a XXXX tax return and any other supporting documentation to verify our business. She stated that if this decision was overturned that this would not be reported to any agencies and any fees that were incurred would be returned to us. She stated that we would have to wait 2 business days for the documents to be attached to our case ID and it was unknown when the investigation would be reviewed. On XX/XX/XXXX respond to complaints on time?
XXXX on XX/XX/XXXX. These were installments on the Economic Injury Disaster Loans from the SBA. We confirmed that these were valid deposits. XXXX confirmed that there was no concern in how the funds were used. XXXX stated that the bank determined that we did not have a business after an inquiry to the Secretary of State. The bank was in the process of closing our accounts and returning the money to the SBA. We asked what documentation we could submit to prove this was an error. She then stated that we could appeal the decision by providing a XXXX tax return and any other supporting documentation to verify our business. She stated that if this decision was overturned that this would not be reported to any agencies and any fees that were incurred would be returned to us. She stated that we would have to wait 2 business days for the documents to be attached to our case ID and it was unknown when the investigation would be reviewed. On XX/XX/XXXX has a 0% timely response rate to CFPB complaints.
What is the most common complaint about XXXX on XX/XX/XXXX. These were installments on the Economic Injury Disaster Loans from the SBA. We confirmed that these were valid deposits. XXXX confirmed that there was no concern in how the funds were used. XXXX stated that the bank determined that we did not have a business after an inquiry to the Secretary of State. The bank was in the process of closing our accounts and returning the money to the SBA. We asked what documentation we could submit to prove this was an error. She then stated that we could appeal the decision by providing a XXXX tax return and any other supporting documentation to verify our business. She stated that if this decision was overturned that this would not be reported to any agencies and any fees that were incurred would be returned to us. She stated that we would have to wait 2 business days for the documents to be attached to our case ID and it was unknown when the investigation would be reviewed. On XX/XX/XXXX?
The most common issue reported against XXXX on XX/XX/XXXX. These were installments on the Economic Injury Disaster Loans from the SBA. We confirmed that these were valid deposits. XXXX confirmed that there was no concern in how the funds were used. XXXX stated that the bank determined that we did not have a business after an inquiry to the Secretary of State. The bank was in the process of closing our accounts and returning the money to the SBA. We asked what documentation we could submit to prove this was an error. She then stated that we could appeal the decision by providing a XXXX tax return and any other supporting documentation to verify our business. She stated that if this decision was overturned that this would not be reported to any agencies and any fees that were incurred would be returned to us. She stated that we would have to wait 2 business days for the documents to be attached to our case ID and it was unknown when the investigation would be reviewed. On XX/XX/XXXX is "XXXX. At that time" in the "we again contacted Capitol Ones customer protection department. After briefly speaking to a rep" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
