XXXX ). It was a relentless run around with finger pointing and being on hold while they spoke with the back office. '' I was again told that things were being escalated and to be patient while they did some digging on their end. I called back XXXX to check the status and was on the phone for another hour [ This is over 5 hours on the phone with them at this point ]. I believe this is when they said that they had figured out the problem and that they were going to have to contact XXXX to get it cleared up. They said I wouldn't need to call back and that it should be resolved in 10 business days. I called a few days later I believe just to check and they again said that I didn't need to call back

What the CFPB Record Shows About XXXX ). It was a relentless run around with finger pointing and being on hold while they spoke with the back office. '' I was again told that things were being escalated and to be patient while they did some digging on their end. I called back XXXX to check the status and was on the phone for another hour [ This is over 5 hours on the phone with them at this point ]. I believe this is when they said that they had figured out the problem and that they were going to have to contact XXXX to get it cleared up. They said I wouldn't need to call back and that it should be resolved in 10 business days. I called a few days later I believe just to check and they again said that I didn't need to call back

XXXX ). It was a relentless run around with finger pointing and being on hold while they spoke with the back office. '' I was again told that things were being escalated and to be patient while they did some digging on their end. I called back XXXX to check the status and was on the phone for another hour [ This is over 5 hours on the phone with them at this point ]. I believe this is when they said that they had figured out the problem and that they were going to have to contact XXXX to get it cleared up. They said I wouldn't need to call back and that it should be resolved in 10 business days. I called a few days later I believe just to check and they again said that I didn't need to call back has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I wa, and the most recent logged activity is I watched , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, XXXX ). It was a relentless run around with finger pointing and being on hold while they spoke with the back office. '' I was again told that things were being escalated and to be patient while they did some digging on their end. I called back XXXX to check the status and was on the phone for another hour [ This is over 5 hours on the phone with them at this point ]. I believe this is when they said that they had figured out the problem and that they were going to have to contact XXXX to get it cleared up. They said I wouldn't need to call back and that it should be resolved in 10 business days. I called a few days later I believe just to check and they again said that I didn't need to call back reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and tried to remain patient. By XX/XX/XXXX", and the single most common underlying issue is "they said they never received it back and for me to start a claim. To do so".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX ). It was a relentless run around with finger pointing and being on hold while they spoke with the back office. '' I was again told that things were being escalated and to be patient while they did some digging on their end. I called back XXXX to check the status and was on the phone for another hour [ This is over 5 hours on the phone with them at this point ]. I believe this is when they said that they had figured out the problem and that they were going to have to contact XXXX to get it cleared up. They said I wouldn't need to call back and that it should be resolved in 10 business days. I called a few days later I believe just to check and they again said that I didn't need to call back: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.