Total complaints
1
Filed since On X
2026 data Public-data reference. official source
XXXX. I called to confirm their receipt of this fax and they confirmed it was received on XXXX XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XXXX. I called to confirm their receipt of this fax and they confirmed it was received on XXXX XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
XXXX. I called to confirm their receipt of this fax and they confirmed it was received on XXXX XXXX complaint mix by product
- I was 1 100.0% – 0% relief
How XXXX. I called to confirm their receipt of this fax and they confirmed it was received on XXXX XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I was told my limit had been increased to {$9000.00} that month. I was taken aback when the tone of claims represented immediately placed blame on me because the pin and card were used. Although I thought I had the card at home when I called to make the claim from work | 1 |
Top States
| State | Complaints |
|---|---|
| XXXX. I was told it would take up to 60 days to review. After 45 days passed I called to find out the status and was informed it could take 90 days! I asked to have records of these dates and my calls which they told me they could not supply despite clearly being able to reference them all in their system. I was told the claims officers are not answering calls and there is no e-mail where they can be reached. However | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| there were multiple days where charges were made at 3 or 4 different locations! I was at work on these days and would have had no way of doing this! On XXXX XXXX I checked my online account and was confused to see activity that showed {$7400.00} in credits to my account | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About XXXX. I called to confirm their receipt of this fax and they confirmed it was received on XXXX XXXX
XXXX. I called to confirm their receipt of this fax and they confirmed it was received on XXXX XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XXXX. I called to confirm their receipt of this fax and they confirmed it was received on XXXX XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was told my limit had been increased to {$9000.00} that month. I was taken aback when the tone of claims represented immediately placed blame on me because the pin and card were used. Although I thought I had the card at home when I called to make the claim from work", and the single most common underlying issue is "there were multiple days where charges were made at 3 or 4 different locations! I was at work on these days and would have had no way of doing this! On XXXX XXXX I checked my online account and was confused to see activity that showed {$7400.00} in credits to my account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX. I called to confirm their receipt of this fax and they confirmed it was received on XXXX XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does XXXX. I called to confirm their receipt of this fax and they confirmed it was received on XXXX XXXX have?
XXXX. I called to confirm their receipt of this fax and they confirmed it was received on XXXX XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does XXXX. I called to confirm their receipt of this fax and they confirmed it was received on XXXX XXXX respond to complaints on time?
XXXX. I called to confirm their receipt of this fax and they confirmed it was received on XXXX XXXX has a 0% timely response rate to CFPB complaints.
What is the most common complaint about XXXX. I called to confirm their receipt of this fax and they confirmed it was received on XXXX XXXX?
The most common issue reported against XXXX. I called to confirm their receipt of this fax and they confirmed it was received on XXXX XXXX is "there were multiple days where charges were made at 3 or 4 different locations! I was at work on these days and would have had no way of doing this! On XXXX XXXX I checked my online account and was confused to see activity that showed {$7400.00} in credits to my account" in the "I was told my limit had been increased to {$9000.00} that month. I was taken aback when the tone of claims represented immediately placed blame on me because the pin and card were used. Although I thought I had the card at home when I called to make the claim from work" product category.
Read our methodology — how this data is sourced, computed, and verified.
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