Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XXXX has no right to waive all Late Fees. {$43.00} is only the minimum payment. Despite it's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How XXXX has no right to waive all Late Fees. {$43.00} is only the minimum payment. Despite it's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| a letter from Comenity Bank stating that my account was closed due to recent delinquency '' This was a shock to me. Immediately | 1 |
| State | Complaints |
|---|---|
| she still unwilling to show me my bill and advised me go to my email if I want me to see it. I didn't find any email from XXXX ( but we successfully entered my account in XXXX 's }. | 1 |
| Issue | Complaints |
|---|---|
| Representative XXXX told me that my total balance is {$100.00}. But don't worry that he would like to help me by giving me a waive on Late Fees | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
XXXX has no right to waive all Late Fees. {$43.00} is only the minimum payment. Despite it has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XXXX has no right to waive all Late Fees. {$43.00} is only the minimum payment. Despite it reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "a letter from Comenity Bank stating that my account was closed due to recent delinquency '' This was a shock to me. Immediately", and the single most common underlying issue is "Representative XXXX told me that my total balance is {$100.00}. But don't worry that he would like to help me by giving me a waive on Late Fees".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX has no right to waive all Late Fees. {$43.00} is only the minimum payment. Despite it: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
XXXX has no right to waive all Late Fees. {$43.00} is only the minimum payment. Despite it has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
XXXX has no right to waive all Late Fees. {$43.00} is only the minimum payment. Despite it has a 0% timely response rate to CFPB complaints.
The most common issue reported against XXXX has no right to waive all Late Fees. {$43.00} is only the minimum payment. Despite it is "Representative XXXX told me that my total balance is {$100.00}. But don't worry that he would like to help me by giving me a waive on Late Fees" in the "a letter from Comenity Bank stating that my account was closed due to recent delinquency '' This was a shock to me. Immediately" product category.
Read our methodology — how this data is sourced, computed, and verified.