Total complaints
1
Filed since Post
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XXXX decided to double their interest rates and ultimately boost my monthly payments to almost double of what they were pre-pandemic. Also's complaint history from CFPB public records. 1 consumers have filed complaints since Post. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Post
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How XXXX decided to double their interest rates and ultimately boost my monthly payments to almost double of what they were pre-pandemic. Also's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I was able to recognize how predatory the student loans actually were and how misleading the overall cost of the program would be. The school failed to make me aware of the actual amount that I would actually have to pay by the time the loan is fully payed off. The total tuition cost was approximately {$110000.00}. I have been paying these loans consistently and on time for about 12 years and I still owe around {$100000.00}. Over the past 12 years I have paid between $ XXXX {$16000.00} per year on these loans collectively. Clearly these loans werent meant to help fund education but meant make graduation students passive income for predatory lenders. I was put under the impression that as long as I pay the requested amount I should be able to pay off loan amount in initial expected loan terms. I feel like I was encouraged to participate in unfair and unmanageable loan terms. At the moment | 1 |
| State | Complaints |
|---|---|
| Ive been paying these loans by myself and they refuse to grant my request for a Cosigner Release as I have been denied multiple times. They know what my income is and have boosted my monthly payment every time I submitted a request for cosigner release so that they can say that I dont make enough money to qualify for cosigner release. | 1 |
| Issue | Complaints |
|---|---|
| which is upwards of {$1100.00} per month | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
XXXX decided to double their interest rates and ultimately boost my monthly payments to almost double of what they were pre-pandemic. Also has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Post, and the most recent logged activity is Post-gradu, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XXXX decided to double their interest rates and ultimately boost my monthly payments to almost double of what they were pre-pandemic. Also reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was able to recognize how predatory the student loans actually were and how misleading the overall cost of the program would be. The school failed to make me aware of the actual amount that I would actually have to pay by the time the loan is fully payed off. The total tuition cost was approximately {$110000.00}. I have been paying these loans consistently and on time for about 12 years and I still owe around {$100000.00}. Over the past 12 years I have paid between $ XXXX {$16000.00} per year on these loans collectively. Clearly these loans werent meant to help fund education but meant make graduation students passive income for predatory lenders. I was put under the impression that as long as I pay the requested amount I should be able to pay off loan amount in initial expected loan terms. I feel like I was encouraged to participate in unfair and unmanageable loan terms. At the moment", and the single most common underlying issue is "which is upwards of {$1100.00} per month".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX decided to double their interest rates and ultimately boost my monthly payments to almost double of what they were pre-pandemic. Also: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
XXXX decided to double their interest rates and ultimately boost my monthly payments to almost double of what they were pre-pandemic. Also has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
XXXX decided to double their interest rates and ultimately boost my monthly payments to almost double of what they were pre-pandemic. Also has a 0% timely response rate to CFPB complaints.
The most common issue reported against XXXX decided to double their interest rates and ultimately boost my monthly payments to almost double of what they were pre-pandemic. Also is "which is upwards of {$1100.00} per month" in the "I was able to recognize how predatory the student loans actually were and how misleading the overall cost of the program would be. The school failed to make me aware of the actual amount that I would actually have to pay by the time the loan is fully payed off. The total tuition cost was approximately {$110000.00}. I have been paying these loans consistently and on time for about 12 years and I still owe around {$100000.00}. Over the past 12 years I have paid between $ XXXX {$16000.00} per year on these loans collectively. Clearly these loans werent meant to help fund education but meant make graduation students passive income for predatory lenders. I was put under the impression that as long as I pay the requested amount I should be able to pay off loan amount in initial expected loan terms. I feel like I was encouraged to participate in unfair and unmanageable loan terms. At the moment" product category.
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