Total complaints
1
Filed since Afte
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XXXX.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,MUFG AMERICAS HOLDINGS CORPORATION,CA,92887,,Consent provided,Web,2020-04-14,Closed with explanation,Yes,N/A,3591595's complaint history from CFPB public records. 1 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Afte
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How XXXX.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,MUFG AMERICAS HOLDINGS CORPORATION,CA,92887,,Consent provided,Web,2020-04-14,Closed with explanation,Yes,N/A,3591595's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| which would require minimal documentation. I was told we would need to resign all new documents again and pay a fee almost equal to the amount I was to receive from the closing on XX/XX/XXXX. I rejected the offer and told them to finish the closing already signed. I assumed they were moving forward with the closing and I would not have to make a mortgage payment ( old loan ) in XXXX as part of the refinancing. On XX/XX/XXXX I noticed my original loan was not paid off and replaced with the new loan and after multiple calls to customer service I discovered the refinancing was never processed and if I did not make a payment immediately on the original loan | 1 |
| Issue | Complaints |
|---|---|
| I made the payment and requested the manager of my loan consultant call me to find out what is going on. They allegedly left a message with him and I attempted to contact him with no response. In the meantime | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
XXXX.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,MUFG AMERICAS HOLDINGS CORPORATION,CA,92887,,Consent provided,Web,2020-04-14,Closed with explanation,Yes,N/A,3591595 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After clos, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XXXX.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,MUFG AMERICAS HOLDINGS CORPORATION,CA,92887,,Consent provided,Web,2020-04-14,Closed with explanation,Yes,N/A,3591595 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "which would require minimal documentation. I was told we would need to resign all new documents again and pay a fee almost equal to the amount I was to receive from the closing on XX/XX/XXXX. I rejected the offer and told them to finish the closing already signed. I assumed they were moving forward with the closing and I would not have to make a mortgage payment ( old loan ) in XXXX as part of the refinancing. On XX/XX/XXXX I noticed my original loan was not paid off and replaced with the new loan and after multiple calls to customer service I discovered the refinancing was never processed and if I did not make a payment immediately on the original loan", and the single most common underlying issue is "I made the payment and requested the manager of my loan consultant call me to find out what is going on. They allegedly left a message with him and I attempted to contact him with no response. In the meantime".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,MUFG AMERICAS HOLDINGS CORPORATION,CA,92887,,Consent provided,Web,2020-04-14,Closed with explanation,Yes,N/A,3591595: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
XXXX.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,MUFG AMERICAS HOLDINGS CORPORATION,CA,92887,,Consent provided,Web,2020-04-14,Closed with explanation,Yes,N/A,3591595 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
XXXX.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,MUFG AMERICAS HOLDINGS CORPORATION,CA,92887,,Consent provided,Web,2020-04-14,Closed with explanation,Yes,N/A,3591595 has a 0% timely response rate to CFPB complaints.
The most common issue reported against XXXX.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,MUFG AMERICAS HOLDINGS CORPORATION,CA,92887,,Consent provided,Web,2020-04-14,Closed with explanation,Yes,N/A,3591595 is "I made the payment and requested the manager of my loan consultant call me to find out what is going on. They allegedly left a message with him and I attempted to contact him with no response. In the meantime" in the "which would require minimal documentation. I was told we would need to resign all new documents again and pay a fee almost equal to the amount I was to receive from the closing on XX/XX/XXXX. I rejected the offer and told them to finish the closing already signed. I assumed they were moving forward with the closing and I would not have to make a mortgage payment ( old loan ) in XXXX as part of the refinancing. On XX/XX/XXXX I noticed my original loan was not paid off and replaced with the new loan and after multiple calls to customer service I discovered the refinancing was never processed and if I did not make a payment immediately on the original loan" product category.
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