XXXX at my local branch!!! I said I wanted to report bank fraud at this point and was told they can not handle these claims as it would have to be done at the branch! I called the bank branch back to be told that XXXX had left for the day and they didn't know anything about taking a bank fraud claim but would leave a message for XXXX to call me in the morning. MEANWHILE ... ..the money is still missing from my bank account!!!!!!,,FIRST HORIZON BANK,NC,27106,,Consent provided,Web,2021-04-01,Closed with explanation,Yes,N/A,4264308

What the CFPB Record Shows About XXXX at my local branch!!! I said I wanted to report bank fraud at this point and was told they can not handle these claims as it would have to be done at the branch! I called the bank branch back to be told that XXXX had left for the day and they didn't know anything about taking a bank fraud claim but would leave a message for XXXX to call me in the morning. MEANWHILE ... ..the money is still missing from my bank account!!!!!!,,FIRST HORIZON BANK,NC,27106,,Consent provided,Web,2021-04-01,Closed with explanation,Yes,N/A,4264308

XXXX at my local branch!!! I said I wanted to report bank fraud at this point and was told they can not handle these claims as it would have to be done at the branch! I called the bank branch back to be told that XXXX had left for the day and they didn't know anything about taking a bank fraud claim but would leave a message for XXXX to call me in the morning. MEANWHILE ... ..the money is still missing from my bank account!!!!!!,,FIRST HORIZON BANK,NC,27106,,Consent provided,Web,2021-04-01,Closed with explanation,Yes,N/A,4264308 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On t, and the most recent logged activity is On the mor, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, XXXX at my local branch!!! I said I wanted to report bank fraud at this point and was told they can not handle these claims as it would have to be done at the branch! I called the bank branch back to be told that XXXX had left for the day and they didn't know anything about taking a bank fraud claim but would leave a message for XXXX to call me in the morning. MEANWHILE ... ..the money is still missing from my bank account!!!!!!,,FIRST HORIZON BANK,NC,27106,,Consent provided,Web,2021-04-01,Closed with explanation,Yes,N/A,4264308 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but I told the clerk my issue. She looked at my account and made the comment that it was very strange and that even though the ticket looked like it was their branch", and the single most common underlying issue is "and all their internal documents said First Horizon to her knowledge. She reassured me that she would have XXXX call me. At noon had not heard from XXXX so drove to the bank branch. Sat with XXXX while she called around to tell me that it was an SBA request. I called SBA on speaker from her office and was told AGAIN that there are no notes showing such a request but should call the XXXX office as they might know more. Called SBA XXXX and was told there is nothing on my account".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX at my local branch!!! I said I wanted to report bank fraud at this point and was told they can not handle these claims as it would have to be done at the branch! I called the bank branch back to be told that XXXX had left for the day and they didn't know anything about taking a bank fraud claim but would leave a message for XXXX to call me in the morning. MEANWHILE ... ..the money is still missing from my bank account!!!!!!,,FIRST HORIZON BANK,NC,27106,,Consent provided,Web,2021-04-01,Closed with explanation,Yes,N/A,4264308: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.