Total complaints
1
Filed since I we
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XXXX and XXXX XXXX. Asking for updates asking how am I still held liable for an account that I did not authorized and that was open fraudulently. Their responses all sound like a script to say Unfortunately due to policy I can not disclose that information '' Capital One requested me to send in an identity theft form's complaint history from CFPB public records. 1 consumers have filed complaints since I we. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I we
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How XXXX and XXXX XXXX. Asking for updates asking how am I still held liable for an account that I did not authorized and that was open fraudulently. Their responses all sound like a script to say Unfortunately due to policy I can not disclose that information '' Capital One requested me to send in an identity theft form's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| but concluded I am still responsible due to account activity. Capital One refused to classify the account as fraudulently opened or remove it from my credit report. Despite me sending in all the documentation Capital One requested of me to prove I was a victim of identity theft. Each month Capital One still reporting to all three credit bureaus the unauthorized | 1 |
| State | Complaints |
|---|---|
| with front and back of my identification card and front and back of my social security card with the form filled out completely. Capital One also gave me the option if I didn't feel comfortable sending in the sensitive information I could get the forms notarized. Being a victim of identity theft I took the initiative and did both because I didn't want my documents to be questioned as if they didn't know if it was coming from me or not. | 1 |
| Issue | Complaints |
|---|---|
| XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
XXXX and XXXX XXXX. Asking for updates asking how am I still held liable for an account that I did not authorized and that was open fraudulently. Their responses all sound like a script to say Unfortunately due to policy I can not disclose that information '' Capital One requested me to send in an identity theft form has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I we, and the most recent logged activity is I went XXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XXXX and XXXX XXXX. Asking for updates asking how am I still held liable for an account that I did not authorized and that was open fraudulently. Their responses all sound like a script to say Unfortunately due to policy I can not disclose that information '' Capital One requested me to send in an identity theft form reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but concluded I am still responsible due to account activity. Capital One refused to classify the account as fraudulently opened or remove it from my credit report. Despite me sending in all the documentation Capital One requested of me to prove I was a victim of identity theft. Each month Capital One still reporting to all three credit bureaus the unauthorized", and the single most common underlying issue is "XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX and XXXX XXXX. Asking for updates asking how am I still held liable for an account that I did not authorized and that was open fraudulently. Their responses all sound like a script to say Unfortunately due to policy I can not disclose that information '' Capital One requested me to send in an identity theft form: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
XXXX and XXXX XXXX. Asking for updates asking how am I still held liable for an account that I did not authorized and that was open fraudulently. Their responses all sound like a script to say Unfortunately due to policy I can not disclose that information '' Capital One requested me to send in an identity theft form has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
XXXX and XXXX XXXX. Asking for updates asking how am I still held liable for an account that I did not authorized and that was open fraudulently. Their responses all sound like a script to say Unfortunately due to policy I can not disclose that information '' Capital One requested me to send in an identity theft form has a 0% timely response rate to CFPB complaints.
The most common issue reported against XXXX and XXXX XXXX. Asking for updates asking how am I still held liable for an account that I did not authorized and that was open fraudulently. Their responses all sound like a script to say Unfortunately due to policy I can not disclose that information '' Capital One requested me to send in an identity theft form is "XXXX" in the "but concluded I am still responsible due to account activity. Capital One refused to classify the account as fraudulently opened or remove it from my credit report. Despite me sending in all the documentation Capital One requested of me to prove I was a victim of identity theft. Each month Capital One still reporting to all three credit bureaus the unauthorized" product category.
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