XXXX and XXXX. Again we had to hound them to get the ball rolling

What the CFPB Record Shows About XXXX and XXXX. Again we had to hound them to get the ball rolling

XXXX and XXXX. Again we had to hound them to get the ball rolling has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to By t, and the most recent logged activity is By that ti, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, XXXX and XXXX. Again we had to hound them to get the ball rolling reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "this is when they gave me options to settle the missing payments. I chose to do the loan modification and add all past due amounts to the end of our original loan contract. They said they would be in touch within 30 days with paperwork for us to complete. I did not hear from them. I reached out to them again in early XXXX and at least monthly since", and the single most common underlying issue is "I always get to talk to somebody but never get any resolution other than empty promises. I received numerous letters telling us they are here to help us with a new policy called single point of contact '' this is the only person i need to talk to to handle all my concerns. They indicate this will cut down on all communication errors or miscommunications. I have had over 3 single points of contact since XX/XX/XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX and XXXX. Again we had to hound them to get the ball rolling: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.