Total complaints
1
Filed since I wa
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows & XX/XX/XXXX. When AES called's complaint history from CFPB public records. 1 consumers have filed complaints since I wa. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I wa
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How & XX/XX/XXXX. When AES called's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| but I was not able to pay the entire amount to bring the account current since it was such a large amount that was due ( > {$600.00} ). Once I made the payment | 1 |
| State | Complaints |
|---|---|
| either the last week of the month or the first week of the month | 1 |
| Issue | Complaints |
|---|---|
| I asked for them to change my due date to the day after I got paid. They refused and said it was against the rules since the account was n't current. Because of this | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
& XX/XX/XXXX. When AES called has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I wa, and the most recent logged activity is I was able, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, & XX/XX/XXXX. When AES called reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but I was not able to pay the entire amount to bring the account current since it was such a large amount that was due ( > {$600.00} ). Once I made the payment", and the single most common underlying issue is "I asked for them to change my due date to the day after I got paid. They refused and said it was against the rules since the account was n't current. Because of this".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating & XX/XX/XXXX. When AES called: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
& XX/XX/XXXX. When AES called has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
& XX/XX/XXXX. When AES called has a 0% timely response rate to CFPB complaints.
The most common issue reported against & XX/XX/XXXX. When AES called is "I asked for them to change my due date to the day after I got paid. They refused and said it was against the rules since the account was n't current. Because of this" in the "but I was not able to pay the entire amount to bring the account current since it was such a large amount that was due ( > {$600.00} ). Once I made the payment" product category.
Read our methodology — how this data is sourced, computed, and verified.