Total complaints
1
Filed since Orig
2026 data Public-data reference. official source
XX/XX/XXXX. Tried to setup ATM/Debit card PIN online as explained by representative on Thursday
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XX/XX/XXXX. Tried to setup ATM/Debit card PIN online as explained by representative on Thursday's complaint history from CFPB public records. 1 consumers have filed complaints since Orig. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Orig
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
XX/XX/XXXX. Tried to setup ATM/Debit card PIN online as explained by representative on Thursday complaint mix by product
- XX/XX/XXXX. XX/XX/XXXX 1 100.0% – 0% relief
How XX/XX/XXXX. Tried to setup ATM/Debit card PIN online as explained by representative on Thursday's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| XX/XX/XXXX. XX/XX/XXXX tried to login into account using UserId and PW. Know both were correct as they are kept in a XXXXXXXX XXXX and only one person manages this account. Checked the UserId and PW in the XXXX XXXX against backup | 1 |
Top States
| State | Complaints |
|---|---|
| XX/XX/XXXX. Online system did NOT recognize ATM/Debit card number. Tried to setup ATM/Debit card PIN via phone system. Phone system did NOT recognize ATM/Debit card number. Called Customer Service. Took almost 6 minutes to be connected to a Customer Service agent because phone tree wants to force all PIN issues to phone system. Explained issue to Customer Service representative who told me that I could not setup the PIN because one had not been issued originally. After another lengthy vetting | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| representative explained that in the last month Citibank was requiring everyone to reset their PW. This was not explained on the website when the login failed. Representative explained he could not reset PW and asked me to hold while he went to find out what to do. After 9 min and 44 seconds on hold | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About XX/XX/XXXX. Tried to setup ATM/Debit card PIN online as explained by representative on Thursday
XX/XX/XXXX. Tried to setup ATM/Debit card PIN online as explained by representative on Thursday has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Orig, and the most recent logged activity is Original c, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XX/XX/XXXX. Tried to setup ATM/Debit card PIN online as explained by representative on Thursday reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XX/XX/XXXX. XX/XX/XXXX tried to login into account using UserId and PW. Know both were correct as they are kept in a XXXXXXXX XXXX and only one person manages this account. Checked the UserId and PW in the XXXX XXXX against backup", and the single most common underlying issue is "representative explained that in the last month Citibank was requiring everyone to reset their PW. This was not explained on the website when the login failed. Representative explained he could not reset PW and asked me to hold while he went to find out what to do. After 9 min and 44 seconds on hold".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XX/XX/XXXX. Tried to setup ATM/Debit card PIN online as explained by representative on Thursday: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does XX/XX/XXXX. Tried to setup ATM/Debit card PIN online as explained by representative on Thursday have?
XX/XX/XXXX. Tried to setup ATM/Debit card PIN online as explained by representative on Thursday has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does XX/XX/XXXX. Tried to setup ATM/Debit card PIN online as explained by representative on Thursday respond to complaints on time?
XX/XX/XXXX. Tried to setup ATM/Debit card PIN online as explained by representative on Thursday has a 0% timely response rate to CFPB complaints.
What is the most common complaint about XX/XX/XXXX. Tried to setup ATM/Debit card PIN online as explained by representative on Thursday?
The most common issue reported against XX/XX/XXXX. Tried to setup ATM/Debit card PIN online as explained by representative on Thursday is "representative explained that in the last month Citibank was requiring everyone to reset their PW. This was not explained on the website when the login failed. Representative explained he could not reset PW and asked me to hold while he went to find out what to do. After 9 min and 44 seconds on hold" in the "XX/XX/XXXX. XX/XX/XXXX tried to login into account using UserId and PW. Know both were correct as they are kept in a XXXXXXXX XXXX and only one person manages this account. Checked the UserId and PW in the XXXX XXXX against backup" product category.
Read our methodology — how this data is sourced, computed, and verified.
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