Total complaints
1
Filed since I ap
2026 data Public-data reference. official source
XX/XX/XXXX so that means I should hear back from them by Tuesday XX/XX/XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XX/XX/XXXX so that means I should hear back from them by Tuesday XX/XX/XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since I ap. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
I ap
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
XX/XX/XXXX so that means I should hear back from them by Tuesday XX/XX/XXXX complaint mix by product
- when speaking 1 100.0% – 0% relief
How XX/XX/XXXX so that means I should hear back from them by Tuesday XX/XX/XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| when speaking with him I let him know my concerns and what was going on and he informed me that he could have a supervisor or manager call me. On friday XX/XX/XXXX at XXXXXXXX XXXX. | 1 |
Top States
| State | Complaints |
|---|---|
| as you stated calls will be returned in 2 business days. I have even sent several emails to many of the emails PHH has referred to me and all I have received is generic email stating they've received.The emails still have not had a response to my question and it has been over the 2 business days time frame. So my point is PHH has constantly told me one thing and did not follow through. It's very frustrating that this matter keeps dragging out and by not responding in a timely fashion as if it states how many business days to do so. Most importantly one of the things that really stuck out for me was your priority is to help customers remain homeowners. '' I feel that this is not being prioritized and that the 2 business days to respond have not happened on two separate occasions within the last week and a half. I would love for us to work together and have some type of resolution on what we can do to make myself the customer and you as my mortgage company come up with a plan together on how this can be resolved. Again | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I explained to her my situation and everything going on and yes | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About XX/XX/XXXX so that means I should hear back from them by Tuesday XX/XX/XXXX
XX/XX/XXXX so that means I should hear back from them by Tuesday XX/XX/XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ap, and the most recent logged activity is I apprecia, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XX/XX/XXXX so that means I should hear back from them by Tuesday XX/XX/XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "when speaking with him I let him know my concerns and what was going on and he informed me that he could have a supervisor or manager call me. On friday XX/XX/XXXX at XXXXXXXX XXXX.", and the single most common underlying issue is "I explained to her my situation and everything going on and yes".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XX/XX/XXXX so that means I should hear back from them by Tuesday XX/XX/XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does XX/XX/XXXX so that means I should hear back from them by Tuesday XX/XX/XXXX have?
XX/XX/XXXX so that means I should hear back from them by Tuesday XX/XX/XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does XX/XX/XXXX so that means I should hear back from them by Tuesday XX/XX/XXXX respond to complaints on time?
XX/XX/XXXX so that means I should hear back from them by Tuesday XX/XX/XXXX has a 0% timely response rate to CFPB complaints.
What is the most common complaint about XX/XX/XXXX so that means I should hear back from them by Tuesday XX/XX/XXXX?
The most common issue reported against XX/XX/XXXX so that means I should hear back from them by Tuesday XX/XX/XXXX is "I explained to her my situation and everything going on and yes" in the "when speaking with him I let him know my concerns and what was going on and he informed me that he could have a supervisor or manager call me. On friday XX/XX/XXXX at XXXXXXXX XXXX." product category.
Read our methodology — how this data is sourced, computed, and verified.
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