Total complaints
1
Filed since Summ
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XX/XX/XXXX. Chase claimed that I was not an authorized user but a joint user - leading them to report to my credit score bills that consisted solely of my father 's charges. On recorded lines's complaint history from CFPB public records. 1 consumers have filed complaints since Summ. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Summ
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How XX/XX/XXXX. Chase claimed that I was not an authorized user but a joint user - leading them to report to my credit score bills that consisted solely of my father 's charges. On recorded lines's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I was designated as an Authorized User. That account was closed in XXXX and a new number was assigned to the account now ending in XXXX. ACCOUNT ENDING XXXX My father passed away in XX/XX/XXXX. In XXXX | 1 |
| State | Complaints |
|---|---|
| Chase representatives refused to provide me with documentation of joint status but claimed that my father upgraded me from an authorized user to a joint user. After meeting with multiple supervisors of local branches it was affirmed ( supervisorID : XXXX on XX/XX/XXXX ) that no one can upgrade '' a person from authorized user to joint owner without consent and without application to Chase. I was also told by this same supervisor that Chase last had a status option of joint ownership | 1 |
| Issue | Complaints |
|---|---|
| XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
XX/XX/XXXX. Chase claimed that I was not an authorized user but a joint user - leading them to report to my credit score bills that consisted solely of my father 's charges. On recorded lines has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Summ, and the most recent logged activity is Summary of, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XX/XX/XXXX. Chase claimed that I was not an authorized user but a joint user - leading them to report to my credit score bills that consisted solely of my father 's charges. On recorded lines reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was designated as an Authorized User. That account was closed in XXXX and a new number was assigned to the account now ending in XXXX. ACCOUNT ENDING XXXX My father passed away in XX/XX/XXXX. In XXXX", and the single most common underlying issue is "XX/XX/XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XX/XX/XXXX. Chase claimed that I was not an authorized user but a joint user - leading them to report to my credit score bills that consisted solely of my father 's charges. On recorded lines: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
XX/XX/XXXX. Chase claimed that I was not an authorized user but a joint user - leading them to report to my credit score bills that consisted solely of my father 's charges. On recorded lines has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
XX/XX/XXXX. Chase claimed that I was not an authorized user but a joint user - leading them to report to my credit score bills that consisted solely of my father 's charges. On recorded lines has a 0% timely response rate to CFPB complaints.
The most common issue reported against XX/XX/XXXX. Chase claimed that I was not an authorized user but a joint user - leading them to report to my credit score bills that consisted solely of my father 's charges. On recorded lines is "XX/XX/XXXX" in the "I was designated as an Authorized User. That account was closed in XXXX and a new number was assigned to the account now ending in XXXX. ACCOUNT ENDING XXXX My father passed away in XX/XX/XXXX. In XXXX" product category.
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