XX/XX/XXXX and XX/XX/XXXX. I also called several times.Everytime I was promised a call back with resolution but the call never came. I reached out to newrez on their XXXX account and they reached back saying someone will call me. A lady did call me during lunch and i requested a call back in 5 mins

What the CFPB Record Shows About XX/XX/XXXX and XX/XX/XXXX. I also called several times.Everytime I was promised a call back with resolution but the call never came. I reached out to newrez on their XXXX account and they reached back saying someone will call me. A lady did call me during lunch and i requested a call back in 5 mins

XX/XX/XXXX and XX/XX/XXXX. I also called several times.Everytime I was promised a call back with resolution but the call never came. I reached out to newrez on their XXXX account and they reached back saying someone will call me. A lady did call me during lunch and i requested a call back in 5 mins has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I re, and the most recent logged activity is I received, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, XX/XX/XXXX and XX/XX/XXXX. I also called several times.Everytime I was promised a call back with resolution but the call never came. I reached out to newrez on their XXXX account and they reached back saying someone will call me. A lady did call me during lunch and i requested a call back in 5 mins reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "followed my a written email with a scan of notice attached. Email was dated XXXX XXXX XXXX.I followed up in writing on the XXXX XXXX and XXXX XXXX as well as spoke with multiple customer care reps during this time and was always promised it will be sorted in 24-48 hours. Then on XX/XX/XXXX I received a written apology from newrez and an amount of XXXX was debited from my escrow account. This is where i assumed the money would have been paid to my county. To my surprise taxes were still not paid when i checked my borough website on XXXX XXXX. i sent another email in writing and called customer again", and the single most common underlying issue is "however they didnt pay correct penalty/ interest to the borough. The payment was short by XXXX USD. On XXXX XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XX/XX/XXXX and XX/XX/XXXX. I also called several times.Everytime I was promised a call back with resolution but the call never came. I reached out to newrez on their XXXX account and they reached back saying someone will call me. A lady did call me during lunch and i requested a call back in 5 mins: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.