Total complaints
6
Filed since Afte
2026 data Public-data reference. official source
XX/XX/XXXX and XX/XX/XXXX
6 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
6 consumer complaints filed with the CFPB
This profile shows XX/XX/XXXX and XX/XX/XXXX's complaint history from CFPB public records. 6 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
6
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
6
States Active
Afte
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
XX/XX/XXXX and XX/XX/XXXX complaint mix by product
- following their 1 16.7% – 0% relief
- NY XXXX 1 16.7% – 0% relief
- payments made 1 16.7% – 0% relief
- and other 1 16.7% – 0% relief
- XX/XX/XXXX 1 16.7% – 0% relief
- I saw 1 16.7% – 0% relief
How XX/XX/XXXX and XX/XX/XXXX's 6 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| following their instructions | 1 |
| NY XXXX XX/XX/XXXX Office of the Chairman Mail Stop : XXXX Citizens Fulfillment Services XXXX XXXX XXXX XXXX XXXX | 1 |
| payments made in XXXX | 1 |
| and other items that didnt address our value complaints at all. We then filed another complaint to outline again our concerns with this file. In your opening paragraph to our complaint you STILL are talking about a offer from XXXX?? This has nothing to do with the current offer on hand that was sent and acknowledged received by your latest letter ( XX/XX/XXXX ). If you require additional information regarding the submission for XXXX XXXX XXXX | 1 |
| XX/XX/XXXX | 1 |
| I saw the derogatory remarks. Immediately | 1 |
Top States
| State | Complaints |
|---|---|
| and sent them to the e-mail address provided by Citi Bank : XXXX on XX/XX/XXXX. This correspondence is included in my Attachments. I received NO communication | 1 |
| XXXX XXXXXXXX XXXX fraudulent use of XXXX XXXX Citizens Bank ( CB ) Master Card account. | 1 |
| date paid is INACCURATE | 1 |
| when we received the first CFPB complaint back we called the Ombudsmans office | 1 |
| XX/XX/XXXX | 1 |
| but I did not receive any of the communication ( phone | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| via Customer Service | 1 |
| died XX/XX/XXXX Former Authorized User : XXXX XXXX XXXX ( XXXX ) I am following-up on my letter of XX/XX/XXXX | 1 |
| XXXX but account reporting INACCURATELY | 1 |
| however any value information we submitted for the offer of XXXX XXXX for XXXX XXXX XXXX XXXX | 1 |
| XX/XX/XXXX | 1 |
| I made a payment on XX/XX/XXXX for the total of {$320.00} to make my account current. The conversation at that point is detailed below : Firstmark claims to have contacted me via phone and mail regarding late payments in XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About XX/XX/XXXX and XX/XX/XXXX
XX/XX/XXXX and XX/XX/XXXX has accumulated 6 consumer complaints in the CFPB public database, with filings active across 6 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is XXXX. XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XX/XX/XXXX and XX/XX/XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "following their instructions", and the single most common underlying issue is "via Customer Service".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XX/XX/XXXX and XX/XX/XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does XX/XX/XXXX and XX/XX/XXXX have?
XX/XX/XXXX and XX/XX/XXXX has received 6 consumer complaints filed with the Consumer Financial Protection Bureau.
Does XX/XX/XXXX and XX/XX/XXXX respond to complaints on time?
XX/XX/XXXX and XX/XX/XXXX has a 0% timely response rate to CFPB complaints.
What is the most common complaint about XX/XX/XXXX and XX/XX/XXXX?
The most common issue reported against XX/XX/XXXX and XX/XX/XXXX is "via Customer Service" in the "following their instructions" product category.
Read our methodology — how this data is sourced, computed, and verified.
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