Total complaints
1
Filed since Thur
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XX/XX/2023 - XXXX XXXX : Emailed XXXX asking for an update Tuesday's complaint history from CFPB public records. 1 consumers have filed complaints since Thur. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Thur
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How XX/XX/2023 - XXXX XXXX : Emailed XXXX asking for an update Tuesday's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XX/XX/2023 - XXXX XXXX : Received email regarding application - XXXX XXXX : Received email requesting Driver License | 1 |
| State | Complaints |
|---|---|
| XX/XX/2023 - XXXX XXXX : Called XXXX | 1 |
| Issue | Complaints |
|---|---|
| XX/XX/2023 - XXXX XXXX : Received email regarding pre-approval - XXXX XXXX : Received call discussing options and was told rates were between 10-18 % while on the phone with XXXX and XXXX XXXX. We agreed to move forward based on the information she gave us and specifically stated we did not want our credit pulled if it was going to be over the rate discussed - XXXX XXXX : Received email requesting documents again - XXXX XXXX : Received call from XXXX to go over options they had generated over 10-18 % - XXXX XXXX : Received call from XXXX notifying us she was escalating the issue to XXXX - XXXX XXXX : Received email from Jade about escalating the issue to XXXX XXXX ( Manager ) Sunday | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
XX/XX/2023 - XXXX XXXX : Emailed XXXX asking for an update Tuesday has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Thur, and the most recent logged activity is Thursday, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XX/XX/2023 - XXXX XXXX : Emailed XXXX asking for an update Tuesday reports a 0% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XX/XX/2023 - XXXX XXXX : Received email regarding application - XXXX XXXX : Received email requesting Driver License", and the single most common underlying issue is "XX/XX/2023 - XXXX XXXX : Received email regarding pre-approval - XXXX XXXX : Received call discussing options and was told rates were between 10-18 % while on the phone with XXXX and XXXX XXXX. We agreed to move forward based on the information she gave us and specifically stated we did not want our credit pulled if it was going to be over the rate discussed - XXXX XXXX : Received email requesting documents again - XXXX XXXX : Received call from XXXX to go over options they had generated over 10-18 % - XXXX XXXX : Received call from XXXX notifying us she was escalating the issue to XXXX - XXXX XXXX : Received email from Jade about escalating the issue to XXXX XXXX ( Manager ) Sunday".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XX/XX/2023 - XXXX XXXX : Emailed XXXX asking for an update Tuesday: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
XX/XX/2023 - XXXX XXXX : Emailed XXXX asking for an update Tuesday has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
XX/XX/2023 - XXXX XXXX : Emailed XXXX asking for an update Tuesday has a 0% timely response rate to CFPB complaints.
The most common issue reported against XX/XX/2023 - XXXX XXXX : Emailed XXXX asking for an update Tuesday is "XX/XX/2023 - XXXX XXXX : Received email regarding pre-approval - XXXX XXXX : Received call discussing options and was told rates were between 10-18 % while on the phone with XXXX and XXXX XXXX. We agreed to move forward based on the information she gave us and specifically stated we did not want our credit pulled if it was going to be over the rate discussed - XXXX XXXX : Received email requesting documents again - XXXX XXXX : Received call from XXXX to go over options they had generated over 10-18 % - XXXX XXXX : Received call from XXXX notifying us she was escalating the issue to XXXX - XXXX XXXX : Received email from Jade about escalating the issue to XXXX XXXX ( Manager ) Sunday" in the "XX/XX/2023 - XXXX XXXX : Received email regarding application - XXXX XXXX : Received email requesting Driver License" product category.
Read our methodology — how this data is sourced, computed, and verified.