Total complaints
1
Filed since At t
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows XX/XX/2022. XXXX transferred me to XXXX who asked me to send my documentation to him in order to facilitate the credit for the duplicate charge. I should have been suspicious when XXXX put me on hold for half an hour but did not give me an address to send the documentation. He gave me a time stamp of XXXX on XXXX XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since At t. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since At t
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How XX/XX/2022. XXXX transferred me to XXXX who asked me to send my documentation to him in order to facilitate the credit for the duplicate charge. I should have been suspicious when XXXX put me on hold for half an hour but did not give me an address to send the documentation. He gave me a time stamp of XXXX on XXXX XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I started contacting XXXX. I spoke with XXXX at Best Buy at XXXX mountain time on XXXX XXXX | 1 |
| State | Complaints |
|---|---|
| 2022. XXXX did agree that it could not be a charge back since the original charge of {$2900.00} was never credited back to me | 1 |
| Issue | Complaints |
|---|---|
| XXXX who would be sending me an updated letter within 10 days. The letter from XXXX never came | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
XX/XX/2022. XXXX transferred me to XXXX who asked me to send my documentation to him in order to facilitate the credit for the duplicate charge. I should have been suspicious when XXXX put me on hold for half an hour but did not give me an address to send the documentation. He gave me a time stamp of XXXX on XXXX XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to At t, and the most recent logged activity is At that ti, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, XX/XX/2022. XXXX transferred me to XXXX who asked me to send my documentation to him in order to facilitate the credit for the duplicate charge. I should have been suspicious when XXXX put me on hold for half an hour but did not give me an address to send the documentation. He gave me a time stamp of XXXX on XXXX XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I started contacting XXXX. I spoke with XXXX at Best Buy at XXXX mountain time on XXXX XXXX", and the single most common underlying issue is "XXXX who would be sending me an updated letter within 10 days. The letter from XXXX never came".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XX/XX/2022. XXXX transferred me to XXXX who asked me to send my documentation to him in order to facilitate the credit for the duplicate charge. I should have been suspicious when XXXX put me on hold for half an hour but did not give me an address to send the documentation. He gave me a time stamp of XXXX on XXXX XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
XX/XX/2022. XXXX transferred me to XXXX who asked me to send my documentation to him in order to facilitate the credit for the duplicate charge. I should have been suspicious when XXXX put me on hold for half an hour but did not give me an address to send the documentation. He gave me a time stamp of XXXX on XXXX XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
XX/XX/2022. XXXX transferred me to XXXX who asked me to send my documentation to him in order to facilitate the credit for the duplicate charge. I should have been suspicious when XXXX put me on hold for half an hour but did not give me an address to send the documentation. He gave me a time stamp of XXXX on XXXX XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against XX/XX/2022. XXXX transferred me to XXXX who asked me to send my documentation to him in order to facilitate the credit for the duplicate charge. I should have been suspicious when XXXX put me on hold for half an hour but did not give me an address to send the documentation. He gave me a time stamp of XXXX on XXXX XXXX is "XXXX who would be sending me an updated letter within 10 days. The letter from XXXX never came" in the "I started contacting XXXX. I spoke with XXXX at Best Buy at XXXX mountain time on XXXX XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.