Total complaints
1
Filed since In m
2026 data Public-data reference. official source
with the new loan ( I hadn't paid on the new loan at all yet. ) My previous loan which I was paying to MOHELA Servicing
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows with the new loan ( I hadn't paid on the new loan at all yet. ) My previous loan which I was paying to MOHELA Servicing's complaint history from CFPB public records. 1 consumers have filed complaints since In m. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
In m
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
with the new loan ( I hadn't paid on the new loan at all yet. ) My previous loan which I was paying to MOHELA Servicing complaint mix by product
- I stated 1 100.0% – 0% relief
How with the new loan ( I hadn't paid on the new loan at all yet. ) My previous loan which I was paying to MOHELA Servicing's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I stated that MOHELA had reported my account as being late | 1 |
Top States
| State | Complaints |
|---|---|
| was on time. I did not realize that I had another account in my name. Once I realized there was two accounts I got online and promptly paid the amount owed. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| and immediately began investigating. It seems I had XXXX accounts with MOHELA | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About with the new loan ( I hadn't paid on the new loan at all yet. ) My previous loan which I was paying to MOHELA Servicing
with the new loan ( I hadn't paid on the new loan at all yet. ) My previous loan which I was paying to MOHELA Servicing has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In m, and the most recent logged activity is In my lett, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, with the new loan ( I hadn't paid on the new loan at all yet. ) My previous loan which I was paying to MOHELA Servicing reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I stated that MOHELA had reported my account as being late", and the single most common underlying issue is "and immediately began investigating. It seems I had XXXX accounts with MOHELA".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating with the new loan ( I hadn't paid on the new loan at all yet. ) My previous loan which I was paying to MOHELA Servicing: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does with the new loan ( I hadn't paid on the new loan at all yet. ) My previous loan which I was paying to MOHELA Servicing have?
with the new loan ( I hadn't paid on the new loan at all yet. ) My previous loan which I was paying to MOHELA Servicing has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does with the new loan ( I hadn't paid on the new loan at all yet. ) My previous loan which I was paying to MOHELA Servicing respond to complaints on time?
with the new loan ( I hadn't paid on the new loan at all yet. ) My previous loan which I was paying to MOHELA Servicing has a 0% timely response rate to CFPB complaints.
What is the most common complaint about with the new loan ( I hadn't paid on the new loan at all yet. ) My previous loan which I was paying to MOHELA Servicing?
The most common issue reported against with the new loan ( I hadn't paid on the new loan at all yet. ) My previous loan which I was paying to MOHELA Servicing is "and immediately began investigating. It seems I had XXXX accounts with MOHELA" in the "I stated that MOHELA had reported my account as being late" product category.
Read our methodology — how this data is sourced, computed, and verified.
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