Total complaints
1
Filed since NOTE
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows with the exception of the debt securities issued to third-party investors. Our ownership of variable interests in the Lending Trust was {$16.00} XXXX and {$15.00} XXXX as of XX/XX/XXXX and XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since NOTE. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since NOTE
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How with the exception of the debt securities issued to third-party investors. Our ownership of variable interests in the Lending Trust was {$16.00} XXXX and {$15.00} XXXX as of XX/XX/XXXX and XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| American Express Credit Account Master Trust ( the Lending Trust ) and American Express Issuance Trust II ( the Charge Trust and together with the Lending Trust | 1 |
| State | Complaints |
|---|---|
| respectively | 1 |
| Issue | Complaints |
|---|---|
| which are to issue debt securities that are collateralized by the underlying Card Member loans and receivables. Refer to Note 1 for further details on the principles of consolidation. We perform the servicing and key decision making for the Trusts | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
with the exception of the debt securities issued to third-party investors. Our ownership of variable interests in the Lending Trust was {$16.00} XXXX and {$15.00} XXXX as of XX/XX/XXXX and XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to NOTE, and the most recent logged activity is NOTE 5 ASS, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, with the exception of the debt securities issued to third-party investors. Our ownership of variable interests in the Lending Trust was {$16.00} XXXX and {$15.00} XXXX as of XX/XX/XXXX and XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "American Express Credit Account Master Trust ( the Lending Trust ) and American Express Issuance Trust II ( the Charge Trust and together with the Lending Trust", and the single most common underlying issue is "which are to issue debt securities that are collateralized by the underlying Card Member loans and receivables. Refer to Note 1 for further details on the principles of consolidation. We perform the servicing and key decision making for the Trusts".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating with the exception of the debt securities issued to third-party investors. Our ownership of variable interests in the Lending Trust was {$16.00} XXXX and {$15.00} XXXX as of XX/XX/XXXX and XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
with the exception of the debt securities issued to third-party investors. Our ownership of variable interests in the Lending Trust was {$16.00} XXXX and {$15.00} XXXX as of XX/XX/XXXX and XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
with the exception of the debt securities issued to third-party investors. Our ownership of variable interests in the Lending Trust was {$16.00} XXXX and {$15.00} XXXX as of XX/XX/XXXX and XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against with the exception of the debt securities issued to third-party investors. Our ownership of variable interests in the Lending Trust was {$16.00} XXXX and {$15.00} XXXX as of XX/XX/XXXX and XXXX is "which are to issue debt securities that are collateralized by the underlying Card Member loans and receivables. Refer to Note 1 for further details on the principles of consolidation. We perform the servicing and key decision making for the Trusts" in the "American Express Credit Account Master Trust ( the Lending Trust ) and American Express Issuance Trust II ( the Charge Trust and together with the Lending Trust" product category.
Read our methodology — how this data is sourced, computed, and verified.