Total complaints
1
Filed since The
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows with instructions to have me contact the security department's complaint history from CFPB public records. 1 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since The
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How with instructions to have me contact the security department's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| from XXXX XXXX | 1 |
| State | Complaints |
|---|---|
| I am then put on hold for 2 hours when I reach someone and I quote mind you its on a recorded line that they are going to need confirmation from the financial institution who sent you the funds ( mind you this is not the first time I have received large amounts of cash as well as a monthly payment from XXXX XXXX XXXX nor will it be the last ). We then contact our financial advisor with a person who was on a recorded line from the bank security department asking '' where is the verification request? The representative at Navy Federal Credit Unions Security Department tells the representative from XXXX XXXX stated on XX/XX/XXXX at XXXXXXXX XXXX EST standard time they sent a verification of funds request to XXXX XXXX this what he told us at XXXX XXXX EST on XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX then searches for said request through their entire datebase as we even later that day wait another two hours with Navy Federal Credit Union department | 1 |
| Issue | Complaints |
|---|---|
| I sit down with the Services department and take all the necessary steps even provide 2 forms of identification as instructed. Navy Federal then sends the wire of {$970000.00}. to a frim XXXX XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
with instructions to have me contact the security department has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The second, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, with instructions to have me contact the security department reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "from XXXX XXXX", and the single most common underlying issue is "I sit down with the Services department and take all the necessary steps even provide 2 forms of identification as instructed. Navy Federal then sends the wire of {$970000.00}. to a frim XXXX XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating with instructions to have me contact the security department: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
with instructions to have me contact the security department has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
with instructions to have me contact the security department has a 0% timely response rate to CFPB complaints.
The most common issue reported against with instructions to have me contact the security department is "I sit down with the Services department and take all the necessary steps even provide 2 forms of identification as instructed. Navy Federal then sends the wire of {$970000.00}. to a frim XXXX XXXX" in the "from XXXX XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.