Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows with a matching move-out date and unit number to the summary of move-out charges provided by Genesis. In this final move-out statement's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How with a matching move-out date and unit number to the summary of move-out charges provided by Genesis. In this final move-out statement's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| my wife and I both received a collections email from Columbia Debt Recovery d/b/a Genesis ( Genesis ) for {$250.00} bearing 7 % interest per annum for Carpet and Cleaning Fees pertaining to a lease with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX | 1 |
| State | Complaints |
|---|---|
| which lists both myself and my wife as leaseholders | 1 |
| Issue | Complaints |
|---|---|
| attached. On XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
with a matching move-out date and unit number to the summary of move-out charges provided by Genesis. In this final move-out statement has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, with a matching move-out date and unit number to the summary of move-out charges provided by Genesis. In this final move-out statement reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "my wife and I both received a collections email from Columbia Debt Recovery d/b/a Genesis ( Genesis ) for {$250.00} bearing 7 % interest per annum for Carpet and Cleaning Fees pertaining to a lease with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX", and the single most common underlying issue is "attached. On XX/XX/XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating with a matching move-out date and unit number to the summary of move-out charges provided by Genesis. In this final move-out statement: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
with a matching move-out date and unit number to the summary of move-out charges provided by Genesis. In this final move-out statement has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
with a matching move-out date and unit number to the summary of move-out charges provided by Genesis. In this final move-out statement has a 0% timely response rate to CFPB complaints.
The most common issue reported against with a matching move-out date and unit number to the summary of move-out charges provided by Genesis. In this final move-out statement is "attached. On XX/XX/XXXX" in the "my wife and I both received a collections email from Columbia Debt Recovery d/b/a Genesis ( Genesis ) for {$250.00} bearing 7 % interest per annum for Carpet and Cleaning Fees pertaining to a lease with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.