which were now at approximately {$150000.00} compared to {$50000.00} in XXXX when we had proven we had resolved our financial hardship. Upon successfully completed that plan in XXXX we were required to apply for assistance again and were again DENIED until I filed another complaint with CFPB. Another XXXX month plan was granted and successfully completed on XX/XX/XXXX. Select Portfolio Servicing on behalf of the other entities listed above communicated another denial for continued assistance in response to what they claim as a request dated XX/XX/XXXX

What the CFPB Record Shows About which were now at approximately {$150000.00} compared to {$50000.00} in XXXX when we had proven we had resolved our financial hardship. Upon successfully completed that plan in XXXX we were required to apply for assistance again and were again DENIED until I filed another complaint with CFPB. Another XXXX month plan was granted and successfully completed on XX/XX/XXXX. Select Portfolio Servicing on behalf of the other entities listed above communicated another denial for continued assistance in response to what they claim as a request dated XX/XX/XXXX

which were now at approximately {$150000.00} compared to {$50000.00} in XXXX when we had proven we had resolved our financial hardship. Upon successfully completed that plan in XXXX we were required to apply for assistance again and were again DENIED until I filed another complaint with CFPB. Another XXXX month plan was granted and successfully completed on XX/XX/XXXX. Select Portfolio Servicing on behalf of the other entities listed above communicated another denial for continued assistance in response to what they claim as a request dated XX/XX/XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Its , and the most recent logged activity is Its not on, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, which were now at approximately {$150000.00} compared to {$50000.00} in XXXX when we had proven we had resolved our financial hardship. Upon successfully completed that plan in XXXX we were required to apply for assistance again and were again DENIED until I filed another complaint with CFPB. Another XXXX month plan was granted and successfully completed on XX/XX/XXXX. Select Portfolio Servicing on behalf of the other entities listed above communicated another denial for continued assistance in response to what they claim as a request dated XX/XX/XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "inherently causing a systemic hardship which has chronically denied us all opportunity to reinstate our mortgage/repay arrears despite that our financial hardship which caused the default in XXXX was SOLVED and documented as such during XXXX XXXX in XXXX. We were denied all assistance options at the last court mediation session on XX/XX/XXXX via the personal statement by the attorney representing the above entities", and the single most common underlying issue is "we were informed that the denial stood with no explanation of why our most recent favorable employment changes and income documents".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating which were now at approximately {$150000.00} compared to {$50000.00} in XXXX when we had proven we had resolved our financial hardship. Upon successfully completed that plan in XXXX we were required to apply for assistance again and were again DENIED until I filed another complaint with CFPB. Another XXXX month plan was granted and successfully completed on XX/XX/XXXX. Select Portfolio Servicing on behalf of the other entities listed above communicated another denial for continued assistance in response to what they claim as a request dated XX/XX/XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.