Total complaints
1
Filed since OnXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows ( which they were precluded ) they were guilty of the dual tracking '' infraction. Once again the CFR protections designed to prevent this from happening were violated at huge personal cost to me. After many more informational and document demands made by Citi were met by me on a timely and fully compliant basis's complaint history from CFPB public records. 1 consumers have filed complaints since OnXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since OnXX
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How ( which they were precluded ) they were guilty of the dual tracking '' infraction. Once again the CFR protections designed to prevent this from happening were violated at huge personal cost to me. After many more informational and document demands made by Citi were met by me on a timely and fully compliant basis's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Citi assigned XXXX XXXX as my single point of contact throughout the duration of my loan modification treatment. Volumes of communications and loan servicer documentation requests continued. ( See attached flles ) Simultaneously to answering and re-answering the same informational requests from Citi underwriting and XXXX XXXX | 1 |
| State | Complaints |
|---|---|
| I was informed onXX/XX/XXXX that XXXX XXXX was assigned to be my single point of contact throughout the duration of my loan modification treatment. '' The loan servicer continued to make document demands | 1 |
| Issue | Complaints |
|---|---|
| filing affidavits | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
( which they were precluded ) they were guilty of the dual tracking '' infraction. Once again the CFR protections designed to prevent this from happening were violated at huge personal cost to me. After many more informational and document demands made by Citi were met by me on a timely and fully compliant basis has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to OnXX, and the most recent logged activity is OnXX/XX/XX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, ( which they were precluded ) they were guilty of the dual tracking '' infraction. Once again the CFR protections designed to prevent this from happening were violated at huge personal cost to me. After many more informational and document demands made by Citi were met by me on a timely and fully compliant basis reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Citi assigned XXXX XXXX as my single point of contact throughout the duration of my loan modification treatment. Volumes of communications and loan servicer documentation requests continued. ( See attached flles ) Simultaneously to answering and re-answering the same informational requests from Citi underwriting and XXXX XXXX", and the single most common underlying issue is "filing affidavits".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating ( which they were precluded ) they were guilty of the dual tracking '' infraction. Once again the CFR protections designed to prevent this from happening were violated at huge personal cost to me. After many more informational and document demands made by Citi were met by me on a timely and fully compliant basis: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
( which they were precluded ) they were guilty of the dual tracking '' infraction. Once again the CFR protections designed to prevent this from happening were violated at huge personal cost to me. After many more informational and document demands made by Citi were met by me on a timely and fully compliant basis has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
( which they were precluded ) they were guilty of the dual tracking '' infraction. Once again the CFR protections designed to prevent this from happening were violated at huge personal cost to me. After many more informational and document demands made by Citi were met by me on a timely and fully compliant basis has a 0% timely response rate to CFPB complaints.
The most common issue reported against ( which they were precluded ) they were guilty of the dual tracking '' infraction. Once again the CFR protections designed to prevent this from happening were violated at huge personal cost to me. After many more informational and document demands made by Citi were met by me on a timely and fully compliant basis is "filing affidavits" in the "Citi assigned XXXX XXXX as my single point of contact throughout the duration of my loan modification treatment. Volumes of communications and loan servicer documentation requests continued. ( See attached flles ) Simultaneously to answering and re-answering the same informational requests from Citi underwriting and XXXX XXXX" product category.
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