Total complaints
1
Filed since I re
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows which Regulation E was designed to protect consumers from. I have requested the claim be reopened and they agreed but explained it will likely be denied again and that it will take an additional 10 business days's complaint history from CFPB public records. 1 consumers have filed complaints since I re. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I re
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How which Regulation E was designed to protect consumers from. I have requested the claim be reopened and they agreed but explained it will likely be denied again and that it will take an additional 10 business days's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| then went in person as well the same day and talked to 2 different bank representatives in person and the same fraud department claims specialist over the phone. RBFCU explained it would be 10 business days before giving my provisional credit and it could be up to 90 days of a refund if the claim was approved but the representative believed it would not be approved or refunded. I went back to the bank on XX/XX/XXXX to give further details due to the first time I was crying and under duress from it being my full account balance that was needed for bills and XXXX XXXX On XX/XX/XXXX I called again and provided the police report number of XXXX. RBFCU did not provide the provisional credit at the 10 day mark so | 1 |
| State | Complaints |
|---|---|
| but I am asking the CFPB to review whether they properly applied consumer protection rules in this case. | 1 |
| Issue | Complaints |
|---|---|
| that the wait would be about 5-10 minutes. I was put in the room where she dialed for the person and were on hold for 40 minutes. Once I got on the phone the representative I spoke to from the fraud department explained the claim was denied due to Regulation E | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
which Regulation E was designed to protect consumers from. I have requested the claim be reopened and they agreed but explained it will likely be denied again and that it will take an additional 10 business days has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I re, and the most recent logged activity is I reported, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, which Regulation E was designed to protect consumers from. I have requested the claim be reopened and they agreed but explained it will likely be denied again and that it will take an additional 10 business days reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "then went in person as well the same day and talked to 2 different bank representatives in person and the same fraud department claims specialist over the phone. RBFCU explained it would be 10 business days before giving my provisional credit and it could be up to 90 days of a refund if the claim was approved but the representative believed it would not be approved or refunded. I went back to the bank on XX/XX/XXXX to give further details due to the first time I was crying and under duress from it being my full account balance that was needed for bills and XXXX XXXX On XX/XX/XXXX I called again and provided the police report number of XXXX. RBFCU did not provide the provisional credit at the 10 day mark so", and the single most common underlying issue is "that the wait would be about 5-10 minutes. I was put in the room where she dialed for the person and were on hold for 40 minutes. Once I got on the phone the representative I spoke to from the fraud department explained the claim was denied due to Regulation E".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating which Regulation E was designed to protect consumers from. I have requested the claim be reopened and they agreed but explained it will likely be denied again and that it will take an additional 10 business days: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
which Regulation E was designed to protect consumers from. I have requested the claim be reopened and they agreed but explained it will likely be denied again and that it will take an additional 10 business days has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
which Regulation E was designed to protect consumers from. I have requested the claim be reopened and they agreed but explained it will likely be denied again and that it will take an additional 10 business days has a 0% timely response rate to CFPB complaints.
The most common issue reported against which Regulation E was designed to protect consumers from. I have requested the claim be reopened and they agreed but explained it will likely be denied again and that it will take an additional 10 business days is "that the wait would be about 5-10 minutes. I was put in the room where she dialed for the person and were on hold for 40 minutes. Once I got on the phone the representative I spoke to from the fraud department explained the claim was denied due to Regulation E" in the "then went in person as well the same day and talked to 2 different bank representatives in person and the same fraud department claims specialist over the phone. RBFCU explained it would be 10 business days before giving my provisional credit and it could be up to 90 days of a refund if the claim was approved but the representative believed it would not be approved or refunded. I went back to the bank on XX/XX/XXXX to give further details due to the first time I was crying and under duress from it being my full account balance that was needed for bills and XXXX XXXX On XX/XX/XXXX I called again and provided the police report number of XXXX. RBFCU did not provide the provisional credit at the 10 day mark so" product category.
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