Total complaints
1
Filed since The
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows which now that she points out the fine print I recognize it indicates the offer is not eligible with other discounts. To be honest I didnt consider this sale a discount and the cart page references it as savings's complaint history from CFPB public records. 1 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since The
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How which now that she points out the fine print I recognize it indicates the offer is not eligible with other discounts. To be honest I didnt consider this sale a discount and the cart page references it as savings's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| mislead | 1 |
| State | Complaints |
|---|---|
| not a discount. She now acknowledged that the page was showing the additional {$50.00} to apply then saying but when you apply in the terms it says you cant have two discounts. She offered no resolution. I asked how do I escalate further and she provided a PO Box for an Executive Response team | 1 |
| Issue | Complaints |
|---|---|
| especially since it took multiple tries to get it all to fulfill over {$300.00} and attempts to get Citibank to respond. After the call I pulled up the Home Depot site again to see what I had missed. I created a mock order similar to my original and sure enough it was showing both the savings in the transaction AND an additional {$50.00} for applying for the card. I took a screenshot ( attached ) and called back Citibank. I spoke with another representative | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
which now that she points out the fine print I recognize it indicates the offer is not eligible with other discounts. To be honest I didnt consider this sale a discount and the cart page references it as savings has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The conver, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, which now that she points out the fine print I recognize it indicates the offer is not eligible with other discounts. To be honest I didnt consider this sale a discount and the cart page references it as savings reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "mislead", and the single most common underlying issue is "especially since it took multiple tries to get it all to fulfill over {$300.00} and attempts to get Citibank to respond. After the call I pulled up the Home Depot site again to see what I had missed. I created a mock order similar to my original and sure enough it was showing both the savings in the transaction AND an additional {$50.00} for applying for the card. I took a screenshot ( attached ) and called back Citibank. I spoke with another representative".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating which now that she points out the fine print I recognize it indicates the offer is not eligible with other discounts. To be honest I didnt consider this sale a discount and the cart page references it as savings: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
which now that she points out the fine print I recognize it indicates the offer is not eligible with other discounts. To be honest I didnt consider this sale a discount and the cart page references it as savings has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
which now that she points out the fine print I recognize it indicates the offer is not eligible with other discounts. To be honest I didnt consider this sale a discount and the cart page references it as savings has a 0% timely response rate to CFPB complaints.
The most common issue reported against which now that she points out the fine print I recognize it indicates the offer is not eligible with other discounts. To be honest I didnt consider this sale a discount and the cart page references it as savings is "especially since it took multiple tries to get it all to fulfill over {$300.00} and attempts to get Citibank to respond. After the call I pulled up the Home Depot site again to see what I had missed. I created a mock order similar to my original and sure enough it was showing both the savings in the transaction AND an additional {$50.00} for applying for the card. I took a screenshot ( attached ) and called back Citibank. I spoke with another representative" in the "mislead" product category.
Read our methodology — how this data is sourced, computed, and verified.