Total complaints
1
Filed since For
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows which makes it much harder to redeem them at all. As a result's complaint history from CFPB public records. 1 consumers have filed complaints since For . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since For
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How which makes it much harder to redeem them at all. As a result's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| the latter method of keeping their miles alive is obviously the more realistic option. In effect | 1 |
| State | Complaints |
|---|---|
| people are more likely to have miles left on their account and therefore a financial incentive to keep paying Citi a {$95.00} annual fee. | 1 |
| Issue | Complaints |
|---|---|
| the primary reason that I ( and I believe many others ) keep this card open and pay the {$95.00} annual fee is because Citi and XXXX have structured the card to essentially exploit this penalty. Their primary method of doing so is by limiting the ways in which the alternative currency can be used ( for example | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
which makes it much harder to redeem them at all. As a result has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to For , and the most recent logged activity is For the va, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, which makes it much harder to redeem them at all. As a result reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the latter method of keeping their miles alive is obviously the more realistic option. In effect", and the single most common underlying issue is "the primary reason that I ( and I believe many others ) keep this card open and pay the {$95.00} annual fee is because Citi and XXXX have structured the card to essentially exploit this penalty. Their primary method of doing so is by limiting the ways in which the alternative currency can be used ( for example".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating which makes it much harder to redeem them at all. As a result: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
which makes it much harder to redeem them at all. As a result has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
which makes it much harder to redeem them at all. As a result has a 0% timely response rate to CFPB complaints.
The most common issue reported against which makes it much harder to redeem them at all. As a result is "the primary reason that I ( and I believe many others ) keep this card open and pay the {$95.00} annual fee is because Citi and XXXX have structured the card to essentially exploit this penalty. Their primary method of doing so is by limiting the ways in which the alternative currency can be used ( for example" in the "the latter method of keeping their miles alive is obviously the more realistic option. In effect" product category.
Read our methodology — how this data is sourced, computed, and verified.