Total complaints
1
Filed since I ca
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows which is wrong as it is FedLoan Servicings policy to pay off the interest first. Out of my {$300.00} payment's complaint history from CFPB public records. 1 consumers have filed complaints since I ca. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I ca
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How which is wrong as it is FedLoan Servicings policy to pay off the interest first. Out of my {$300.00} payment's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| and this is not the first time that it happened | 1 |
| State | Complaints |
|---|---|
| {$180.00} should have gone to the outstanding interest and {$16.00} should have gone to the principal. The method that was used left my account with {$110.00} of unpaid interest. I stated that I needed an explanation of how this happened and how this proper practice. XXXX placed the rested and said that she does not know how long the payment reallocation will take as Financial Management does it. Once the review is completed she told me that you only receive a callback and nothing in writing. I expressed how disappointed in this and that I would request once I receive the call to have the findings put in writing. The information that I received on the XXXX/XXXX/XXXX is different from the information that I received on XXXX/XXXX/XXXX regarding how and when I would receive the results of the investigation.,,AES/PHEAA,MD,21061,,Consent provided,Web,2017-09-13,Closed with explanation,Yes,N/A,2671432 | 1 |
| Issue | Complaints |
|---|---|
| and my account audited. Here is what happened : On XXXX/XXXX/XXXX my account showed that I had unpaid interest of {$180.00} On XXXX/XXXX/XXXX I made a payment to cover the interest {$200.00} This payment was more than enough to cover the interest | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
which is wrong as it is FedLoan Servicings policy to pay off the interest first. Out of my {$300.00} payment has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ca, and the most recent logged activity is I called F, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, which is wrong as it is FedLoan Servicings policy to pay off the interest first. Out of my {$300.00} payment reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and this is not the first time that it happened", and the single most common underlying issue is "and my account audited. Here is what happened : On XXXX/XXXX/XXXX my account showed that I had unpaid interest of {$180.00} On XXXX/XXXX/XXXX I made a payment to cover the interest {$200.00} This payment was more than enough to cover the interest".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating which is wrong as it is FedLoan Servicings policy to pay off the interest first. Out of my {$300.00} payment: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
which is wrong as it is FedLoan Servicings policy to pay off the interest first. Out of my {$300.00} payment has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
which is wrong as it is FedLoan Servicings policy to pay off the interest first. Out of my {$300.00} payment has a 0% timely response rate to CFPB complaints.
The most common issue reported against which is wrong as it is FedLoan Servicings policy to pay off the interest first. Out of my {$300.00} payment is "and my account audited. Here is what happened : On XXXX/XXXX/XXXX my account showed that I had unpaid interest of {$180.00} On XXXX/XXXX/XXXX I made a payment to cover the interest {$200.00} This payment was more than enough to cover the interest" in the "and this is not the first time that it happened" product category.
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