Total complaints
2
Filed since On o
2026 data Public-data reference. official source
which is why I called. I am given a number to help desk
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows which is why I called. I am given a number to help desk's complaint history from CFPB public records. 2 consumers have filed complaints since On o. The company has a 0% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On o
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
which is why I called. I am given a number to help desk complaint mix by product
- I contacted 2 100.0% – 0% relief
How which is why I called. I am given a number to help desk's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I contacted Truist at XXXX for assistance with accessing online banking. After explaining my difficulty for 10 minutes | 2 |
Top States
| State | Complaints |
|---|---|
| XXXX XXXX. I am given an offer to create a new password. There is nothing wrong with the password | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| and then I am told Truist is refusing the payment because the account is more than 30 days late. The account is late because I can not logon to pay. I am also told that online access is probably restricted because the account is late. Approximately | 2 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About which is why I called. I am given a number to help desk
which is why I called. I am given a number to help desk has accumulated 2 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On o, and the most recent logged activity is On or abou, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, which is why I called. I am given a number to help desk reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I contacted Truist at XXXX for assistance with accessing online banking. After explaining my difficulty for 10 minutes", and the single most common underlying issue is "and then I am told Truist is refusing the payment because the account is more than 30 days late. The account is late because I can not logon to pay. I am also told that online access is probably restricted because the account is late. Approximately".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating which is why I called. I am given a number to help desk: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does which is why I called. I am given a number to help desk have?
which is why I called. I am given a number to help desk has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does which is why I called. I am given a number to help desk respond to complaints on time?
which is why I called. I am given a number to help desk has a 0% timely response rate to CFPB complaints.
What is the most common complaint about which is why I called. I am given a number to help desk?
The most common issue reported against which is why I called. I am given a number to help desk is "and then I am told Truist is refusing the payment because the account is more than 30 days late. The account is late because I can not logon to pay. I am also told that online access is probably restricted because the account is late. Approximately" in the "I contacted Truist at XXXX for assistance with accessing online banking. After explaining my difficulty for 10 minutes" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
