Total complaints
1
Filed since In l
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows which included {$130.00} in interest charges along with {$7700.00} in purchases up until XX/XX/XXXX. I then got an additional {$30.00} in interest charges for the XXXX time period. I explained the situation with the FNBO customer service representative's complaint history from CFPB public records. 1 consumers have filed complaints since In l. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since In l
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How which included {$130.00} in interest charges along with {$7700.00} in purchases up until XX/XX/XXXX. I then got an additional {$30.00} in interest charges for the XXXX time period. I explained the situation with the FNBO customer service representative's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I started getting phone messages from representatives who used the name First National Bank of Omaha instead of FNBO. I thought these were telemarketer calls because I did not know that FNBO were the initials of this bank. I then started to get messages threatening to turn me into collections. I initially thought these were spam calls so I did not call the number back. Eventually | 1 |
| State | Complaints |
|---|---|
| and she refused to drop the interest rate charges. I told her that this was not fair since I had thought this was being automatically paid by XXXX. Therefore | 1 |
| Issue | Complaints |
|---|---|
| the representative on the phone told me that I needed to pay the amount owed but could not tell me anything about the charges because they were a third-party collections department and did not have the right number to FNBO. When I tried to call back using the number on the XXXX credit card | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
which included {$130.00} in interest charges along with {$7700.00} in purchases up until XX/XX/XXXX. I then got an additional {$30.00} in interest charges for the XXXX time period. I explained the situation with the FNBO customer service representative has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In l, and the most recent logged activity is In late XX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, which included {$130.00} in interest charges along with {$7700.00} in purchases up until XX/XX/XXXX. I then got an additional {$30.00} in interest charges for the XXXX time period. I explained the situation with the FNBO customer service representative reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I started getting phone messages from representatives who used the name First National Bank of Omaha instead of FNBO. I thought these were telemarketer calls because I did not know that FNBO were the initials of this bank. I then started to get messages threatening to turn me into collections. I initially thought these were spam calls so I did not call the number back. Eventually", and the single most common underlying issue is "the representative on the phone told me that I needed to pay the amount owed but could not tell me anything about the charges because they were a third-party collections department and did not have the right number to FNBO. When I tried to call back using the number on the XXXX credit card".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating which included {$130.00} in interest charges along with {$7700.00} in purchases up until XX/XX/XXXX. I then got an additional {$30.00} in interest charges for the XXXX time period. I explained the situation with the FNBO customer service representative: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
which included {$130.00} in interest charges along with {$7700.00} in purchases up until XX/XX/XXXX. I then got an additional {$30.00} in interest charges for the XXXX time period. I explained the situation with the FNBO customer service representative has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
which included {$130.00} in interest charges along with {$7700.00} in purchases up until XX/XX/XXXX. I then got an additional {$30.00} in interest charges for the XXXX time period. I explained the situation with the FNBO customer service representative has a 0% timely response rate to CFPB complaints.
The most common issue reported against which included {$130.00} in interest charges along with {$7700.00} in purchases up until XX/XX/XXXX. I then got an additional {$30.00} in interest charges for the XXXX time period. I explained the situation with the FNBO customer service representative is "the representative on the phone told me that I needed to pay the amount owed but could not tell me anything about the charges because they were a third-party collections department and did not have the right number to FNBO. When I tried to call back using the number on the XXXX credit card" in the "I started getting phone messages from representatives who used the name First National Bank of Omaha instead of FNBO. I thought these were telemarketer calls because I did not know that FNBO were the initials of this bank. I then started to get messages threatening to turn me into collections. I initially thought these were spam calls so I did not call the number back. Eventually" product category.
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