which I thought this was to protect me. I have been assured by 4-5 different reps that the issue was fixed and this would not happen again. Well

What the CFPB Record Shows About which I thought this was to protect me. I have been assured by 4-5 different reps that the issue was fixed and this would not happen again. Well

which I thought this was to protect me. I have been assured by 4-5 different reps that the issue was fixed and this would not happen again. Well has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ha, and the most recent logged activity is I have res, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, which I thought this was to protect me. I have been assured by 4-5 different reps that the issue was fixed and this would not happen again. Well reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "had a new card issues", and the single most common underlying issue is "for three straight days someone had managed to STILL change my mailing address. The most recent time they requested a new card to be mailed to the address that was unauthorized. I called in early this morning to report it. The individual went right into my account details without asking for the password that I had setup. I brought this to the representatives attention immediately. This is very concerning as it seems that Bank of America is being hacked. I am very concerned that someone has my personal information. I have even setup fraud protection with XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating which I thought this was to protect me. I have been assured by 4-5 different reps that the issue was fixed and this would not happen again. Well: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.