which I personally received from them

What the CFPB Record Shows About which I personally received from them

which I personally received from them has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The first , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, which I personally received from them reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was told by a gentleman on the phone that the spend bonus should show up in my account within 2-3 days after the balance was paid off", and the single most common underlying issue is "he gave me another reason. 2 ) I applied for the credit card through a 3rd party website and therefore I was not eligible for the spend bonus. This is not true because I signed up via Capital One 's website as directed by the direct mail I received. 3 ) I was also told that the specific code that came with the mail advertisement did not include the spend bonus. This could not be true because even when going through the application online the bonus was still being advertised to me. ( bait and switch ) 4 ) The final reason they gave as to why I was not eligible was because of some vague wording in fine print stating that previous or existing account holders may not be eligible. I have never held a Savor One account".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating which I personally received from them: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.