Total complaints
1
Filed since XX/X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows which has already been paid off. To date's complaint history from CFPB public records. 1 consumers have filed complaints since XX/X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XX/X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How which has already been paid off. To date's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| then told me that they had made all of the adjustments that they possibly could have and no more could be made. I asked XXXX why is it that the amount that still remains on my account as a promotional balance the very same amount that was paid for the cell phone that I returned. She then claimed that they could not go back and make any adjustments beyond 6 months. Then she said that only payment amounts that were made ABOVE the minimum due could be applied to the promotional balance on the credit card. I told her that it does n't say that on anything that I got after making my promotional balance purchase. I then pointed out to her that the math does n't add up as far as my payments and the ending promotional balance. It 's more than a coincidence that after they removed the {$230.00} promotional balance for the returned cell phone that my remaining promotional balance for the camera is the EXACT same amount as the returned cell phone | 1 |
| State | Complaints |
|---|---|
| I have paid | 1 |
| Issue | Complaints |
|---|---|
| she came back and said that her supervisor | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
which has already been paid off. To date has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, which has already been paid off. To date reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "then told me that they had made all of the adjustments that they possibly could have and no more could be made. I asked XXXX why is it that the amount that still remains on my account as a promotional balance the very same amount that was paid for the cell phone that I returned. She then claimed that they could not go back and make any adjustments beyond 6 months. Then she said that only payment amounts that were made ABOVE the minimum due could be applied to the promotional balance on the credit card. I told her that it does n't say that on anything that I got after making my promotional balance purchase. I then pointed out to her that the math does n't add up as far as my payments and the ending promotional balance. It 's more than a coincidence that after they removed the {$230.00} promotional balance for the returned cell phone that my remaining promotional balance for the camera is the EXACT same amount as the returned cell phone", and the single most common underlying issue is "she came back and said that her supervisor".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating which has already been paid off. To date: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
which has already been paid off. To date has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
which has already been paid off. To date has a 0% timely response rate to CFPB complaints.
The most common issue reported against which has already been paid off. To date is "she came back and said that her supervisor" in the "then told me that they had made all of the adjustments that they possibly could have and no more could be made. I asked XXXX why is it that the amount that still remains on my account as a promotional balance the very same amount that was paid for the cell phone that I returned. She then claimed that they could not go back and make any adjustments beyond 6 months. Then she said that only payment amounts that were made ABOVE the minimum due could be applied to the promotional balance on the credit card. I told her that it does n't say that on anything that I got after making my promotional balance purchase. I then pointed out to her that the math does n't add up as far as my payments and the ending promotional balance. It 's more than a coincidence that after they removed the {$230.00} promotional balance for the returned cell phone that my remaining promotional balance for the camera is the EXACT same amount as the returned cell phone" product category.
Read our methodology — how this data is sourced, computed, and verified.